French - Customer care Agent

Recruiter:

Progessive International

Job Ref:

JHB001398/SF

Date posted:

Tuesday, July 1, 2025

Location:

Johannesburg, South Africa

Salary:

neg Monthly

SUMMARY:
We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.

POSITION INFO:

Key Responsibilities

Respond to customer queries via phone, email, and chat in French and English
Resolve customer issues efficiently, professionally, and with empathy
Escalate complex queries to the relevant departments when necessary
Accurately log all customer interactions in the CRM system
Assist customers with account issues, billing inquiries, and product information
Follow up with customers to ensure resolution and satisfaction
Maintain up-to-date knowledge of products, services, and company policies
Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies

Requirements

Minimum 3–5 years of experience in a high-volume international call centre
Fluent in French and or Spanish (native or professional level) and English
Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
Excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Customer-oriented mindset with a passion for service excellence
South Africa ID or Residence Permit is essential

Similar jobs you might be interested in:

French - Customer care Agent
Location: Johannesburg
Salary: neg Monthly
We are looking for a dynamic and customer-focused French-Speaking customer care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
18 days ago

Customer Care Intern
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
18 days ago

Maintenance Planner
Location: Boksburg North
Salary: Market related
Responsible for planning, coordinating, and overseeing all maintenance activities, to ensure optimal
1 day ago

Used Car Sales Executive - Brakpan
Location: Johannesburg
Salary:
Used Vehicle Sales Executive - Gauteng, Brakpan #DriveYourcareerForward with a turbocharged opportunity at this well-established dealership in Brakpan.Our client, a reputable dealership in Brakpan is seeking a focused and committed, young and energetic Used Car Sales Specialist.The ideal candidate will have a passion for sales, a strong drive to meet and exceed targets, and a commitment...
1 day ago

Code 14 BVO Driver
Location: Pretoria
Salary:
CODE 14 BVO DRIVERThe purpose of a driver is the timely delivery and/or collections of products, etc. The driver is also responsible for the maintenance, cleaning and periodic checks of the vehicles and to assist with other tasks as requested.
2 days ago

Passenger Vehicle Head of Aftersales (OEM Level) - Gauteng, Midrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: To lead and oversee the entire aftersales value chain—including service, parts, accessories, warranty, customer support, and warehouse operations—ensuring exceptional customer experience, operational efficiency, and commercial performance across the OEM’s network. This str...
2 days ago

Reservations Supervisor
Location: Hartbeespoort
Salary:
Company: Zargodox (Hartbeespoort Aerial Cableway)Reports to: Reservations Manager
3 days ago

Supply Chain Customer Service and Planning
Location: Johannesburg
Salary:
Are you a skilled Logistics and Supply Chain professional with a passion for planning, client service, and operational excellence? Our client, a leader in the manufacturing industry, is looking for a Planning and Client care Consultant to join their dynamic team on-site in the East Rand.ð About the RoleAs the Planning and Client care Consultant, you will play a critical role in ensuring smooth,...
3 days ago

Client Relationship Consultant
Location: Johannesburg
Salary:
3 days ago

Business Development Manager -Sandton
Location: Johannesburg
Salary: ***Salary – Around R480,000 – R600,000 Annual CTC /Negotiable further & depending on the experience, book/networks, etc. The CTC includes medical aid and provident fund. / BDM’s qualify for commission from R1 / The bonus and commission will depend on how aggressive the salary is.
Business Development Manager -Sandton
4 days ago