Front Office Manager

WE are looking to place a FOH  (Duty) Manager to manage    the smooth running of our  reception area. You would also act as a stand-in Duty Manager

• Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account.
• Deliver the professional greeting of clients and visitors, to the highest standards
• Monitor, manage and review the Catering and Cleaning contracts
• Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services.
• Implement dynamic operational working procedures, to support the delivery of service excellence
• Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
• Implement safe working practices to ensure safety of building occupiers and visitors
• Lead monthly management report meetings with the client and build strong relationships with key business leaders
• Strong detail analysis of service delivery and identify continuous improvements
• Introduce systems for analysis of service delivery ie mystery shoppers etc
• Monitor the team’s performance promoting achievements and identifying weaker areas for improvement