General Manager – Branch Operations

SUMMARY:
Are you a strategic leader with strong operational and people management skills, and have worked within the Hygiene or Security industries?
 
Our national client is seeking a results-driven General Manager to take full ownership of their Cape Town branch, driving growth and building high-performing teams. This is more than just a management role—it’s a chance to lead from the front and play a pivotal part in putting the branch firmly on the map.
 
In this role, you’ll be responsible for overseeing all branch operations, ensuring service excellence, and fostering a culture of performance and accountability across a diverse, blue-collar workforce. You’ll work closely with both operational teams and clients, identifying growth opportunities and delivering innovative solutions.

POSITION INFO:
REQUIREMENTS

• Matric certificate (minimum), with relevant tertiary qualification in Business Management, Operations Management, or a related field will be advantageous
• PSIRA registration (if in security industry) is an advantage
• Valid driver’s license and willingness to travel within the region
• Minimum 5–10 years’ experience in a management role, preferably in the security, cleaning, or facilities management industry
• Strong understanding of operational management in service-based industries
• Sound financial acumen with experience managing budgets and profitability
• Excellent leadership and people management skills
• Proven track record in business development and client relationship management
• Knowledge of relevant industry regulations (e.g. PSIRA for security)
• Excellent communication skills (written and verbal)
• Ability to work under pressure and solve complex operational challenges

• Branch Operations Management
• Oversee day-to-day branch activities to ensure high-quality service delivery.
• Implement operational policies and procedures in line with company standards.
• Monitor service contracts to ensure compliance with client requirements and SLAs.
• Financial Management
• Prepare and manage branch budgets, forecasts, and financial reporting.
• Drive revenue growth and profitability through effective cost management and business development.
• Analyse financial performance and implement corrective measures where necessary.
• Client Relationship Management
• Develop and maintain strong relationships with existing clients.
• Address client concerns promptly and effectively to ensure retention and satisfaction.
• Identify and pursue new business opportunities within the region.
• Staff Leadership & Development
• Lead, mentor, and motivate branch staff across operational and administrative functions.
• Ensure adequate staffing levels and compliance with labour laws and company HR policies.
• Oversee training and development programs to enhance staff skills and performance.
• Compliance & Quality Assurance
• Ensure compliance with all relevant legislation, including PSIRA (for security) and health & safety regulations.
• Conduct regular audits and inspections to maintain high operational standards.
• Implement and maintain ISO and other quality management systems where applicable.
• Reporting & Communication
• Provide regular reports to senior management on branch performance, risks, and strategic initiatives.
• Communicate effectively with internal teams to ensure alignment with company goals.