General Manager

SUMMARY:
Large Hotel & Resort in Umhlanga is looking for an experienced General Manager to take full and sole responsibility for the profitable operation of the property, including the employees and effective and efficient services to all guests by overseeing all aspects of the management of the property in accordance with the SOP’s, including maximization of financial performance, guest satisfaction and staff development.

POSITION INFO:
Duties:

Manage on-going profitability of your hotel, ensuring revenue and guest satisfaction targets are met and exceeded
Lead in all key property issues including capital projects, customer service, and on-going property maintenance
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide effective leadership to the hotel team
Lead in all aspects of business planning
Ensure costs are controlled and revenue opportunities are effectively delivered
Manage and develop the team to ensure career progression and effective succession planning
Hold regular briefings and communication meetings with the HOD team and Workers Committee
Respond to staff climate survey to ensure continual improvement is achieved
Human Resource Management & staff development.
Build upon the existing guest experience to create new ideas and to ensure the product remains an award-winning guest experience.
Building relationships with new and repeat guests.
Maintaining and reinforcing an environment where the company standards are continuously met and visible throughout the daily functioning of the property.

Requirements:

Matric
Hotel Management Diploma or equivalent
Bachelor’s Degree in Business, Finance, Management or Economics beneficial
At least 5 - 10 years previous General Management experience of 4* or 5* property
Previous Resort General Management experience essential
Hands-on problem-solving approach and the ability to remain calm under pressure
Experience in Hotel management software and Point of sale software
Possess strong commercial acumen, with experience in increasing profitability
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
Excellent leadership skills
Exceptional communication skills
In-depth knowledge of the hotel/leisure/service sector including labour relations.
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills