German Speaking Customer Service Consultant

Recruiter:

RMV Solution

Job Ref:

RMV 0097

Date posted:

Wednesday, August 7, 2024

Location:

CapeTown, South Africa

Salary:

R16,600 per month

SUMMARY:
German Speaking Customer Service Consultant

POSITION INFO:

• Join a reputable airline brand across different work areas

• Assist passengers with pre- and post-flight travel inquiries in the customer relations department in German and English

• Utilize airline reservation systems, handle voice calls in English and German, and potentially engage in written correspondence

• Comprehensive paid training on products and systems provided

• Daily interaction with international passengers for inquiries and feedback

• Expected to achieve specific key performance indicators and maintain high client service standards

• Work in a fast-paced and time-critical call center environment

Requirements

• Must have native-level fluency in German (both verbal and written skills required)

• Based in Cape Town

• Only permanent residents or South African ID holders eligible

• Strong computer literacy and technical skills

• Clean criminal record

• Flexible to work in shifts

• Previous customer service experience is advantageous

Employment Terms:

Annual Compensation: R200,000 CTC (R16 600 per month)
Full-time, Permanent contract: 40 hours per week with 8-9 hour shifts per day
Operational Hours: 24/7, 365 days a year
- Rotating shifts including weekends and public holidays as needed
- Specific operating hours based on assigned account, to be discussed during interviews
Training: 4 weeks (Fully Paid)
Probation Period: 4 months
Health Insurance Coverage provided by the Company
On-Site for 15 Weeks, then fully remote work from home
Work-from-Home after 15 weeks:
- Reliable Fibre or ADSL internet connection required at own expense
- UPS solution necessary during power outages (Inverters available for purchase through our clients Cape Town branch or personal solutions accepted)

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