Guest Experience Specialist (Cape Town)

Recruiter:

The Legends Agency

Job Ref:

Guest Experience Spe..

Date posted:

Tuesday, July 15, 2025

Location:

CapeTown, South Africa

Salary:

Salary: R16,000 - R19,000 (basic) + quarterly incentives (R3,000 - R5,000)

SUMMARY:
Guest Experience Specialist (Cape Town)

POSITION INFO:

- Guest Experience Specialist
  
  About the Company: Our client is a dynamic and fast-growing property management company specialising in high-end short-term rentals. With a portfolio of properties spread across Cape Town, the team is passionate about delivering exceptional guest experiences while maintaining the highest standards in property operations. The work environment is fast-paced, team-oriented, and constantly evolving perfect for individuals who thrive on challenge and variety.
  
  This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of service to all our guests. You need to keep calm under pressure and be able to convey genuine empathy. You''ll work in a high-intensity environment, collaborating with your team while also thriving when left to solve problems independently. You''ll work closely with Operations, Property Management, and Maintenance to ensure all guests are well taken care of.
  
  What You''ll Be Doing:
  
  Keeping our guests happy!
  
  Representing our company to clients and guests via phone, email, and messages
  
  Liaising between Property Managers, Operations, Concierges, and guests
  
  Answering emails, messages, and phone calls in a high-volume environment
  
  Creating bookings and processing payments
  
  Coordinating Concierges and check-in times
  
  Problem-solving with your team daily
  
  Who You Are:
  
  Based in Cape Town
  
  Empathetic with high emotional intelligence
  
  2+ years of experience in hospitality or customer service (structured role preferred)
  
  Able to work shifts (morning, mid, and late shifts, including weekends)
  
  A quick-thinking problem solver who thrives under pressure
  
  A team player with high attention to detail
  
  Tech-savvy and adaptable
  
  Excellent written and verbal communication skills
  
  Work Structure & Benefits:
  
  Hybrid shifts:
  
  Early: 8:00 AM 5:00 PM (office)
  
  Mid: 10:00 AM 7:00 PM (remote)
  
  Late: 2:30 PM 11:30 PM (Remote)
  
  2 days off per week
  
  Salary: R16,000 - R19,000 (basic) + quarterly incentives (R3,000 - R5,000)
  
  Training: 1 to 2 months (fixed R15,000 Basic, Monday-Friday, 8:00 AM 5:00 PM in-office)
  
  Growth: 8% annual increase (performance-based), promotion opportunities
  
  Leave: 18 days per year
  
  Well-being: Free mental health program (extends to family)

Similar jobs you might be interested in:

Equity Analyst
Location: Cape Town
Salary:
A leading investment management firm is seeking to appoint a highly motivated Equity Analyst to join its high-performing team. This is a unique opportunity for someone with a genuine passion for investments and a strong analytical mindset, regardless of years of experience.
1 day ago

Guest Experience Specialist (Cape Town)
Location: Capetown
Salary: Salary: R16,000 - R19,000 (basic) + quarterly incentives (R3,000 - R5,000)
Guest Experience specialist (Cape Town)
4 days ago

Case Handler (Complaints Handling and Recoveries)
Location: Capetown
Salary: Market Related
As a Case Handler, you will manage a portfolio of accounts with a dual focus on complaint handling and recoveries.
16 days ago

Project Manager
Location: Cape Town
Salary:
Our client, a longstanding leading African integrated workplace management solutions provider, is currently looking for a strong, hands-on Project Manager who will be based in Cape Town and surrounding areas.
23 days ago

Cleaning Contracts Manager (Commercial)
Location: Cape Town
Salary: R300 000.00 per annum (cost to company)
Our client, a longstanding company, with over 50 years experience in the industry, seeks your contract management experience to oversee the daily workings of the organisation operations. You will be responsible for maintaining a high-quality standard of organisation's deliverables in line with site specific SLAâs by managing client relations, staff management, performing cleaning and equipment i...
12 days ago

Content Specialist
Location: Capetown
Salary: R400 000 CTC to R650 000 CTC per annum
My client a global licenced trading company is looking for a Content specialist, ideally with experience in the Finance industry specifically online and forex trading industry but will consider candidates in other industries
46 days ago

Campaign and Web Development Specialist
Location: Capetown
Salary: R480 000K/annum
Exciting opportunity in the Southern Suburbs of Cape Town. Strong marketing experience required. Agency experience advantageous.
60 days ago

SEO and Customer Liaison Specialist
Location: Capetown
Salary: R480 000K/annum
Exciting opportunity in the Southern Suburbs of Cape Town for SEO and Marketing expert.
60 days ago

Technical Advisor - Cereals and Potatoes
Location: Malmesbury
Salary: Market Related
An established manufacturer of agrochemicals is seeking the above to develop and implement spray programs, provide technical support and training, drive sales strategies, and ensure compliance while collaborating with teams to enhance product adoption and market growth.
26 days ago

Technical Advisor Table Grapes
Location: Wellington
Salary: Market Related
An established manufacturer of agrochemicals is seeking the above to provide in-field support and expert advice on table and wine grapes, as well as citrus crops, to enhance sales, train and mentor the Sales Team, ensure regulatory compliance, and assist Crop Advisors with technical issues and claims management.
26 days ago

Guest Experience Specialist (Cape Town)

What You''ll Be Doing:

Who You Are:

Work Structure & Benefits:

Similar jobs you might be interested in: