Head of Collections – Home Loans / Strategy

SUMMARY:
Are you ready to lead the strategy and transformation of home loan collections at a high-impact level? This is an exciting opportunity for a seasoned collections and credit risk leader to drive recovery strategy, optimise secured asset rehabilitation, and shape the future of distressed debt management in a dynamic banking environment.

POSITION INFO:
Head of Home Loans Collections

What You’ll Be Responsible For:

• Designing and executing collection and recovery strategies for all secured lending portfolios, including property, tangible, and intangible assets.
• Overseeing end-to-end collections operations with a focus on efficiency, compliance, and risk management.
• Leading the rehabilitation and restructuring process of distressed assets, ensuring alignment with regulatory and internal standards.
• Providing strategic leadership and guidance to a high-performing collections team, while driving continuous improvement.
• Partnering with internal legal, finance, and operational teams to ensure holistic and sustainable recovery efforts.
• Managing stakeholder expectations and reporting on collection performance, risks, and recovery targets.

• A Bachelor’s Degree in Finance, Accounting, Risk Management, Quantitative Studies, or similar (CRM certification advantageous).
• 10+ years of functional leadership experience within collections, recoveries, or secured credit risk in the banking sector.
• Deep understanding of foreclosure processes, portfolio analysis, and legal/regulatory frameworks.
• A proven track record of designing high-impact collections strategies with tangible business results.
• Solid understanding of risk, governance, and compliance protocols.
• Experience with secured lending products, particularly home loans/mortgage portfolios, is essential.

• Strategic, commercially astute, and decisive.
• A calm, composed leader under pressure.
• Analytical with a strong command of credit risk data and trends.
• Skilled at people leadership and cross-functional stakeholder engagement.
• Excellent communicator with a solutions-oriented mindset.

• The opportunity to lead at an executive level and shape strategic direction.
• Exposure to complex and high-value portfolios.
• A role with real impact on financial recovery and business sustainability.
• A collaborative, forward-thinking work environment with high performance at its core.