Healthcare)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1905636032

Date posted:

Wednesday, June 4, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

A well known leader in pathology laboratories is on the lookout for an experienced, results driven, creative and ethical candidate to join them as Head of Customer Support.

Qualifications:

Matric

MBA

10 - 15 years' work experience within healthcare / medical insurance / medical technology industry

No less than 2 years' experience working as a Supervisor / Manager

Computer literate - CRM systems, D365, Connex1 and LIS (Laboratory information system)

Extensive medical knowledge

Proven track record of meeting deadlines, working under pressure and getting buy-in from stakeholders on decision making

Great track record as reference checks will be conducted upfront

Key skills:

Communication

Interpersonal

Project management

Decision making

Deadline driven

Customer orientated

Creativity

Brand awareness

Results driven

Accountability

Leadership

Stakeholder management

Networking

Innovative

Key performance areas:

Engaging with key stakeholders and nurturing those relationships

Change management

Contract management

Operations

Drive client satisfaction and client retention

Coaching and developing customer support agents

Develop and enhance customer support processes, to enhance the customer journey

Draft and implement customer support strategies

Budget management

Draft reports to support decision making

Similar jobs you might be interested in:

Head of Customer support (Medical aid/insurance / Healthcare)
Location: Johannesburg
Salary:
46 days ago

Head of Customer support (Medical aid/insurance / Healthcare)
Location: Johannesburg
Salary:
78 days ago

Corporate Health Consultant
Location: Centurion
Salary:
5 days ago

Senior Payroll Administrator
Location: Johannesburg
Salary: R45-54K Per Month, Permanent
APPLY NOW
2 days ago

Senior Payroll Administrator
Location: Johannesburg
Salary: R45-54K Per Month, Permanent
APPLY NOW
2 days ago

Senior Payroll Administrator
Location: Johannesburg
Salary: R45-54K Per Month, Permanent
APPLY NOW
2 days ago

Senior Payroll Administrator
Location: Johannesburg
Salary: R45-54K Per Month, Permanent
APPLY NOW
2 days ago

New Vehicle Sales Executive - Gauteng, Edenvale
Location: Johannesburg
Salary:
#DriveYourCareerForward by working for an exciting vehicle brand.Calling all seasoned Vehicle Sales Executives! Our client, a leading and well-respected franchise dealership is on the hunt for TOP TALENT to join their sales team!As a Sales Executive, your role will be to plan, implement, and manage all sales and promotional initiatives for the vehicle brand. You will be responsible for achie...
2 days ago

OEM Qualified Technician
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an OEM that seeks the expertise of a OEM Qualified Petrol | Diesel Vehicle Technician
3 days ago

Dealership Senior Payroll Admininstrator - Gauteng, Eastrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client, a rapidly expanding motor dealership group, are seeking an experienced Payroll Administrator to join their Head Office team on the Eastrand. This role is centralised at group level and supports branch-level HR Administrators with payroll inputs and queries. The payroll function ...
3 days ago