Head of Hospitality & Guest Experience

SUMMARY:
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POSITION INFO:

Full-Time or Fixed-Term (Minimum Two Years)

Erinvale Golf Club, one of South Africa’s premier golf and lifestyle destinations, is seeking an accomplished hospitality leader to join their senior management team. This pivotal role will build on their already strong food, beverage, and events offering, elevating it to new levels of excellence, consistency, and innovation.

The successful candidate will lead the operational delivery of all hospitality services, working closely with the Head Chef, Food & Beverage Manager, Events Manager, and service teams to ensure every dining experience and function is executed to the highest standard. This is a rare opportunity to shape and elevate
hospitality at one of the country’s most beautiful clubs.

Key Responsibilities:

• Lead and manage all food and beverage operations across the clubhouse, halfway house, bar, and special event venues.
• Provide operational leadership to the Head Chef, Food & Beverage Manager, and hospitality teams.
• Partner with the Head Chef to develop seasonal menus that delight members and guests while meeting budget and profitability goals.
• Ensure seamless execution of functions and events, working closely with the Events Manager who manages client liaison.
• Mentor, train, and inspire hospitality teams to consistently deliver service excellence.
• Maintain the highest standards of quality, presentation, hygiene, and safety.
• Oversee budgets, stock control, supplier relations, and cost management.
• Drive initiatives to enhance the member and guest experience, and strengthen Erinvale’s reputation as a leading hospitality venue.

Requirements:

• Minimum 8 years’ experience in the hospitality industry.
• At least 3 years in a senior leadership role within food and beverage or hospitality management.
• Relevant tertiary qualification in hospitality management, culinary arts, or related field.
• Proven ability to lead multiple teams, drive operational excellence, and deliver strong financial results.
• Exceptional communication and interpersonal skills.
• A passion for service, detail, and creating memorable experiences.