Head of Marketing - Social Media

Recruiter:

ABC Worldwide

Job Ref:

1558212

Date posted:

Monday, June 23, 2025

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

Job Title: Head of Social Media (LinkedIn-Focused) - BPO

Location - Durban, UMhlanga

Role Overview
We’re looking for a strategic, creative, and results-driven Head of Social Media to own and execute our LinkedIn content strategy. You’ll build brand presence, drive B2B engagement, and support lead generation by showcasing our people, culture, case studies, and industry insights.

Key Responsibilities

Own and develop the BPO’s social media voice, primarily focused on LinkedIn
Create daily/weekly posts (articles, thought leadership, highlights, etc.)
Collaborate with leadership to amplify our story and value proposition
Track performance and optimize based on reach, engagement, and conversion metrics
Ensure all content is aligned with brand tone, voice, and commercial goals
Manage LinkedIn ads in partnership with the media team (optional, depending on experience)

What We’re Looking For

Proven experience on LinkedIn management for a BPO
Strong writing and storytelling skills — you can make complex services relatable
Eye for design and brand consistency (bonus if you can use Canva or basic design tools)
Insight into BPO, customer service, or remote team dynamics
Highly organized and self-managed: you can own the full content process, from idea to posting

What You’ll Get

A front-row seat to the global BPO and CX industry
Freedom to own the brand’s social voice
Work closely with the executive team
Competitive compensation

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