SUMMARY:
Luxury Game Reserve close to Graaff-Reinet currently has an opportunity for a Hospitality Manager, responsible for overseeing hospitality operations across 3 Luxury Lodges and maintaining the highest levels of service excellence to ensure an exceptional guest experience.
The successful candidate will be a highly motivated natural leader with strong attention to detail, demonstrating a proven track record of managing staff across multiple locations, excellent interpersonal skills and a commitment to supporting the reserves sustainability ethos.
POSITION INFO:
Duties:
Support General Management in overall responsibility for the effect management and running of the Lodges to ensure the lodge and brand are taken to the next level of service standards.
Ensure implementation and project management of the annual strategy
Overall day to day Management of the lodges and all the back of house departments.
Overall responsibility for implementing service and hospitality training plan at lodges
Assist in placing and monitoring of all lodge operational stock orders
Oversee and develop guest delight activities
Work directly with head of housekeeping, butlers, camp managers and other HOD’s to ensure service standards are maintained at all times
Daily meetings with HOD’s to discuss the daily plan, including arrivals, departures, special requests, bush banqueting
Updating and ensuring the continuous presence on social media platforms.
Hosting all Agents and Media, large events (groups, weddings, wine cellar)
Requirements:
Grade 12
A formal qualification
At least 5 years management experience in a 5* operation
Hospitality and Service Training Experience
Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience.
Motivated individual ready to go the extra mile for guests and hosting guests.
Aware, evolved, energetic, compassionate, respectable and strong leadership skills.
Open minded and able to think outside of the box, enhance the guest experience.
The ability to motivate and inspire yourself and others.
Excellent interpersonal skills and communication
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
Good Computer skills and social media knowledge
IT experience beneficial
Wine & Food experience preferred
Experience in the service industry especially in dealing with guests and staff
