Hotel Manager

SUMMARY:
This pivotal role ensures the smooth operation of all departments while delivering exceptional guest experiences. You will serve as the key link between guests and teams, driving service standards, staff coordination, and day-to-day excellence.

POSITION INFO:

Key Responsibilities

• Oversee all hotel departments and coordinate smooth daily operations

• Manage guest experiences, addressing needs, and ensuring satisfaction

• Uphold and exceed service standards across all touchpoints

• Collaborate with department heads to drive performance and consistency

• Lead and develop staff, fostering a culture of care and excellence

• Oversee financial performance and ensure cost-effective operations

• Manage and coordinate weddings, events, and special bookings

• Ensure full compliance with health, safety, and legal requirements

Requirements

• Minimum of Grade 12 or equivalent

• Professional fluency in English (spoken and written)

• Computer literacy with strong MS Office skills (Word, Excel, Outlook, PowerPoint)

• Valid drivers license

• Diploma in Finance or Hospitality (advantageous)

• Prior experience in a similar 4/5-star hotel role

• Proficient in Opera Property Management System

• In-depth understanding of Front Office and Reservations functions

• Strong background in Food and Beverage operations

• Detail-oriented, guest-focused, and passionate about exceptional service

• Natural leader with a calm, solution-driven mindset