Hotel Receptionist

Recruiter:

Hospitality Hire

Job Ref:

CPT000238/AW

Date posted:

Friday, May 15, 2026

Location:

Cape Town, South Africa

SUMMARY:
Hospitality Hire is seeking an experienced Hotel Receptionist for a busy and well-established hotel. This role is ideal for a confident and professional hospitality individual who enjoys guest interaction, thrives in a fast-paced environment, and understands the importance of delivering efficient and polished service at every stage of the guest journey.
We are looking for someone with strong hotel reception experience, excellent communication skills, and the ability to confidently manage front desk operations within a busy hotel environment.

POSITION INFO:

Minimum Requirements

Matric or equivalent qualification
Hotel school qualification
Minimum 2 years’ experience as a Hotel Receptionist within a busy hotel environment
Previous experience within a 4 or 5-star hotel preferred
Strong guest service and communication skills
Professional appearance and well-spoken manner
Ability to work shifts, weekends and public holidays
Strong administrative and multitasking abilities
Computer literate with hotel system experience
OPERA PMS experience will secure
South African ID

Guest Service & Front Desk Operations

Welcome guests professionally and create a positive first impression
Manage guest check-ins and check-outs efficiently
Handle guest queries, requests and complaints professionally
Ensure smooth daily front office operations during busy periods

Reservations & Administration

Assist with reservations, amendments and room allocations
Maintain accurate guest information and billing details
Process payments and daily reception administration
Communicate effectively with Housekeeping and other departments

Operational Standards

Maintain professional front office presentation and service standards
Ensure guest satisfaction throughout the guest journey
Follow hotel procedures and operational requirements accurately
Support the Front Office team in delivering excellent guest experiences

Why Apply

Join a professional and fast-paced hospitality environment
Opportunity to grow within Front Office operations
Work with an experienced and supportive hospitality team
Exposure to a busy hotel operation
Competitive salary and career growth opportunities

If you are passionate about hospitality, enjoy working with people and thrive in a busy hotel front office environment, we would love to hear from you.

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