ICT Support Technician

Recruiter:

Bidvest Protea Coin

Job Ref:

JHB000303/Orati

Date posted:

Friday, July 11, 2025

Location:

Centurion, South Africa

SUMMARY:
An Internal Vacancy exists for an ICT Support Technician in the Information Technology Division based in Centurion.

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:

Provide walk-in, telephonic, on-site, off-site, in person and remote support for desktop computers, laptops, printers, mobile devices, and other peripherals.
Site visits.
Install, configure, upgrade, and troubleshoot Windows and Windows Server and Office 365, and other business applications such as Adobe Acrobat.
Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
Log all service requests, issues, and resolutions accurately using a helpdesk or ticketing system.
Diagnose and resolve hardware, software, and connectivity issues.
Support basic network troubleshooting, including LAN, VPN, APN, and Wi-Fi.
Perform routine maintenance, backups, patch management, and antivirus updates.
Provide end-user training and guidance on IT best practices and security.
Liaise with external vendors for repairs, warranty claims, or specialised support when needed.
Maintain accurate records of IT assets, inventories, and software licensing.
Resolve escalations of complex technical problems from junior IT staff or third-party providers when required.
Support hardware rollouts, office moves, and ad-hoc IT projects as needed, including after hours as required.

Preferred qualifications/attributes/skills:

Matric (Grade 12)
CompTIA A+ or Equivalent
CompTIA N+ or Equivalent
Microsoft MCSE or MCSA or CompTIA Server+ or Equivalent
Solid working knowledge of Windows and Windows Server, Office 365, Active Directory, and common business tools such as Adobe Acrobat.
Troubleshooting level understanding of networking (TCP/IP, DNS, DHCP, VPN).
Familiarity with remote support and ticketing systems. Top tier troubleshooting skills.
Team leader abilities.
Excellent communication, telephonic and electronic communication.
Conversational customer service skills.
Ability to work independently, manage multiple tasks, and meet tight deadlines.
Willingness and ability to work after hours.
Valid driver’s licence (for multi-site support).
Own transport for committed time and attendance and flexible working hours when required on short notice.
Professional, customer-focused approach
Team player with a proactive attitude
Commitment to confidentiality, data security, and company policies
Working knowledge of Windows and Windows Server operating systems, Office 365, and other business applications such as Adobe Acrobat.
Set up and manage user accounts, email, permissions, and access rights using Microsoft Active Directory and Microsoft Entra (Azure) related tools.
Promptly resolve tickets and strict adherence to SLAs
Strong problem-solving skills
Top tier troubleshooting skills a requirement
Mindset of problem solving and not problem escalating
Team leader abilities essential
Excellent Time and Attendance
Own Transport

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