Job Description

Must come from a Telecoms environment or be highly certified in Huawei & Cisco.

 Desired Experience & Qualification

  • Candidates are required to have a minimum of 5 years of relevant ICT and 5 years of ICT Voice experience
  • Degree/Diploma
  • Huawei EC/IMSand CISCO CUCM and Security Certification



  • Public Service experience advantageous
  • Telecoms experience
  • Related technical knowledge
  • Knowledge of Huawei EC/IMS and CUCM products
  • Support the level 3 support team for voice critical core solution


Job Description:

  • Able to give Tier 2 support to the network
  • Able to facilitate LAN Switching (S5238 & S3328)
  • Able to support Media Gateway Servers (UMG 8900)
  • Support Cisco CUBE routers (ISR4431)
  • Support Cisco Analogue Digital Gateway (VG350)
  • Support Cisco Unified Communication Servers (UCS-C240M4)
  • IMS and Cisco: Management, Monitoring, and Support voice sites
  • Incident management PBX’s connected to the Huawei EC/IMS
  • Centralized PBX managed service and monitoring for up to 3,000 users (IP Phones)
  • Incident management PBX’s connected to the centralized Cisco PBX
  • SIP trunk: Management, Monitoring, and Support (EC/IMS and centralized PBX)
  • Onboarding of new sites onto the centralized PBX and TMS
  • Gateways at Access sites managed, support and monitoring
  • Planning and scoping of E-Gov access sites as per the project implementation plan
  • Research and develop voice strategy for various E-Gov voice infrastructure as the voice solutions differ considerably at each site
  • Manage and coordinate with vendors on procurement
  • Provide L3 technical support on mission-critical Cisco and Huawei Voice 
  • Site Survey’s at each access site to determine LAN & Voice current infrastructure
  • A site design solution can be either Huawei EC/IMS or Cisco CUCM as per the current network infrastructure per site
  • Implement the voice equipment as per the design sign-off
  • Migrate or port current number ranges from Telkom to the service provider
  • Configuration of handsets, dial plans, and all voice services and equipment
  • Integrate the site into U2000 or Cisco UIM for monitoring
  • Test all incoming and outgoing calls according to the dial plans for all users and services and equipment
  • Perform voice network efficiency, performance, and security
  • Perform UAT (user acceptance test) and signoff the site
  • Hand over to operations team at GBN NOC
  • Liaise with Vendors on ongoing Network support, updates, upgrades, and implementation
  • Manage and coordinate with vendors on procurement


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