IT Developer

SUMMARY:
Our insurance client is seeking a highly skilled and motivated IT Developer to join their team.
As a key member of the IT department, you will play a critical role in managing the day-to-day operations of the OWLS system, ensuring seamless delivery of systems and services that meet or exceed the objectives and service levels of our client
If you have a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional user support, we'd love to hear from you.

POSITION INFO:
Job description & duties:

The main functions:

• This role requires the candidate to develop and maintain reports and templates used in the Owls system. The role includes unit testing as well as system testing of Owls system changes and enhancements. The candidate must be able to work from detailed business specifications. They must be able to analyse system issues and implement practical solutions. Must be able to train and guide users and assist with user queries.
• A good work ethic, the ability to work in a team and to work independently, being self-managed, and an ability to deliver to deadlines are all critical aspects of this role.

• Execute business needs, which require development, testing and implementation of the required solutions based on identified priorities within the team
• Owls system Operational monitoring and reporting
• Understanding and keeping track of changes made in Test and Live environments
• Identify, minimize and escalate potential risks and opportunities in the Owls System and any interfaces to other systems or manual processes.
• Ensure effective business alignment by developing and maintaining effective relationships with all stakeholders as part of the IT Team
• Deliver successful end user support to Business
• Implement and adhere to best practice guidelines, policies, processes, and procedures.
• Assist with user training and guidance and training and user queries.

• Business application security administrator for Owls application.
• Assist with IT audits
• Assist with quarterly security reports
• Assist users with password resets