Bachelor's degree in technology or related discipline preferred.
Minimum of six years’ experience in networks, computer setup and software deployment
Hands on experience with SQL Server
Experience in manufacturing environment preferred.
Experience in user assistance and first line of support.
Responsibilities will include, however not limited to:
Ensure ICT (Information and Communication Technology) strategy aligned with business objectives and IT trends.
Ensure appropriate IT governance is in place, identify and manage IT risks.
Ensure the use of company approved software and hardware, with active supplier support. (Syncpro scan)
Ensure only licenced software is used with the company.
Ensure daily backup of servers and conduct monthly tests.
Run disaster recovery program with hosting service provider.
Ensure data of local servers (Mill and Head Office) at each site must replicate to production servers at hosting site.
Ensure all software and hardware updates / patches are applied as per agreed IT Policy.
Ensure up to date antivirus software deployed.
Ensure email is archived and mail protection is implemented (Manage Mimecast)
Attend to Ossi call logging system.
Manage and/or resolve incidents/requests/changes logged by users, prior to referring to service providers.
Provide after hour support
Run maintenance programmes as per agreed timelines or in response to incidents.
Provide ad-hoc systems training / guidance.
Maintain bar code register
Maintain distribution radiuses
Maintain users on GP, AD and other system
Calculate rep incentive and obtain approval signoff
Import vendor pricing
Calculate selling prices or budget imports
Verify and approve Agent incentives
Compile Board report
Changes to rebates to be imported when required
Identify user needs regarding training through analysis of logged calls, user requests
Co-ordinate training with service providers
Provide training to staff
Source standard systems training material where applicable.
Coordinate the purchasing of computer and telephone equipment, software and services for approval
Ensure IT procurement is as per approved budget
Coordinate various IT services and negotiate with suppliers.
Ensure 99% availability of network.
