IT Service Desk Engineer

SUMMARY:
An IT Service Desk Engineer position has become available at an International Manufacturing Company. 
This is a fast - paced but friendly environment that will suit an organiSed person with a great eye for detail.

KZN | Contract | R 19 000 

POSITION INFO:
This role is responsible for delivering first-line Technical support to users in the region, ensuring swift and effective resolution of IT-related issues across Hardware, Software, and Network Domains.

This role acts as the primary point of contact for incident and request management.

This role is critical to maintaining business continuity, resolving hardware, software, and network-related issues across the region.

Qualifications:

• Bachelor's Degree strongly preferred.
• Minimum of a National Certificate / Diploma in Information Technology / Degree or equivalent required

• At least 3 years’ experience as an IT related position, or similar.
• Must have a strong hardware and software support background.
• Experience with print and file servers.
• Experience as Inventory and Asset management.
• Experience in meeting/collaboration room equipment and software.
• Experience with ticketing systems (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong verbal and written communication skills with a focus on customer service.
• Be proactive and eager to continuously learn.

• Regional Tier 1 IT Service Desk Support.
• Manage Buckman’s Assets (Desktop, laptop and any other supported devices).
• Cyber Security Support - Support Global IT Cybersecurity program.
• Efficient IT Workplace / Infrastructure Support - Ensure a functional, organized, and well-equipped IT environment that supports user productivity and seamless operations across the workplace.
• Support compliance to minimise our risk as per the POPIA legislative requirements.
• Initiate and implement continuous improvement.
• Housekeeping in the IT storage area and in the work room.
• Effectively resolving associate issues assigned for resolution.
• Troubleshooting IT problems and initiating preventative measures.

• OS configuration (Windows platform).
• Microsoft client-side software (Windows 10/11, Microsoft 365 apps, Microsoft Teams).
• Hardware installation and upgrades.
• Software installations and upgrades.
• iPhone and/or Android experience.
• Cyber end-point protection.
• Work experience assisting users with IT issues.