IT Specialist

SUMMARY:
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POSITION INFO:

REQUIREMENTS

• B.Tech/ Honours Degree in Information Technology (preferred) or 2-4 years of experience (internship or graduate experience in a manufacturing IT environment is advantageous)
• Exposure to cybersecurity standards, in particular TISAX/ ISO 2700 compliance
• Strong attention to detail and analytical mindset
• Self-motivated with a strong willingness to learn
• Ability to work independently and collaboratively
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines

RESPONSIBILITIES

• Ensuring reliable, secure, and efficient IT infrastructure across the manufacturing plant and commercial functions
• Support production systems, business operations, OEM customer requirements, and compliance standards typical to automotive Tier-1 suppliers
• Manage hardware, systems, and network environments to guarantee operational continuity, data security, and manufacturing uptime
• IT infrastructure and hardware management
  • Install, configure, and maintain all IT hardware including desktops, laptops, industrial PCs, printers, scanners, handheld devices, and shopfloor terminals
  • Support production-line IT equipment and operator stations
  • Manage hardware lifecycle, asset register and tracking, and replacement planning
  • Coordinate procurement and supplier management for IT equipment
  • Management of all cell phone contracts
• Systems administration (collaboration with Swisscom and TenacIt)
  • Administer Windows server environments, Active Directory, and user access management
  • Maintain ERP, manufacturing, and commercial system availability
  • Manage Microsoft 365, cloud services, and collaboration platforms
  • Implement system updates, patching, and performance monitoring
  • Maintain structured data backups and disaster recovery processes
  • Support EDI systems and OEM customer portals where applicable
• Network and connectivity management
  • Maintain plant LAN/ WAN infrastructure, Wi-Fi networks, and VPN connectivity between sites
  • Configure and manage switches, routers, firewalls, and network security appliances
  • Ensure stable connectivity for
    • Production systems (Checkmate)
    • Remote users
  • Monitor network performance and proactively resolve issues
  • Support multi-site connectivity aligned with company expansion plans
• Cybersecurity and automotive compliance
  • Manage cybersecurity standards aligned with automotive industry requirements
  • Support compliance for
    • TISAX
    • ISO 27001 principles
    • OEM customer IT security requirements (Cyber Security supply chain)
    • POPIA data protection compliance
  • Manage endpoint protection, antivirus, and access controls
  • Conduct vulnerability monitoring and incident response
  • Manage all internal and customer IT audits
• Production and operational support
  • Provide IT support to manufacturing operations ensuring uninterrupted production
  • Support barcode systems, label printers, traceability systems, and quality data capture
  • Work closely with operations to support automation and digitalisation initiatives
  • Assist with system integration for new production lines and equipment
  • Participate in plant projects and continuous improvement initiatives
• User support and service delivery
  • Provide first- and second-level IT support to plant and office users
  • Manage onboarding/ offboarding processes (accounts, devices, permissions)
  • Maintain IT helpdesk and incident tracking
  • Train employees on systems usage and cybersecurity awareness
• Documentation and governance
  • Maintain IT policies, procedures, and infrastructure documentation (IMS)
  • Support management reporting on IT performance and risks
• Commercial data and reporting
  • Maintain and develop dashboards and commercial KPIs
  • Maintain commercial databases and analytical tools
  • Improve data accuracy and reporting automation
  • Maintain customer pricing databases and commercial agreements