IT Support Specialist

SUMMARY:
A well established company in the East Rand is looking to hire an IT Support Specialist on a contract basis

POSITION INFO:
Minimum Requirements:

• At least 2 years’ experience in a similar role
• Degree or equivalent experience
• Analytical mindset with a passion for problem-solving
• Solid understanding of hardware, software, and networking
• Skilled in PC and laptop troubleshooting
• Proficient in Microsoft 365, Teams, Outlook, OneDrive, and PowerPoint
• Vendor management experience is a plus
• Comfortable working in global, multi-site environments
• Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus

• Provide on-site support to end users by diagnosing and resolving issues related to computer hardware, software, services, and applications
• Fulfill assigned change/service requests and tasks promptly and accurately
• Respond to incidents nearing or breaching SLA thresholds to maintain service quality
• Support end users in areas such as Microsoft 365, Teams, PC support, LAN/WAN, and video conferencing
• Utilize Microsoft Power Platform tools, including Power Automate and Power Apps
• Perform intermediate-level administration of Microsoft SharePoint Online
• Support mobile devices and manage mobile device management (MDM) systems
• Assist specialist teams with server, network, and telephony infrastructure tasks
• Maintain accurate IT asset records in ServiceNow’s Asset Management database
• Work alongside the IT Manager to ensure optimal performance of IT systems
• Escalate incidents or issues appropriately based on impact, severity, and urgency
• Adhere strictly to IT security policies, procedures, and Atlas Copco Way standards
• Manage vendor relationships to ensure service quality and timely delivery
• Communicate effectively with stakeholders to align IT services with business needs
• Coordinate with local vendors for IT equipment procurement, maintenance, and support