IT Support Specialist

Recruiter:

Fusion Personnel

Job Ref:

JHB005541/Angie

Date posted:

Tuesday, July 15, 2025

Location:

East Rand, South Africa

Salary:

31000 Monthly

SUMMARY:
A well established company in the East Rand is looking to hire an IT Support Specialist on a contract basis

POSITION INFO:
Minimum Requirements:

At least 2 years’ experience in a similar role
Degree or equivalent experience
Analytical mindset with a passion for problem-solving
Solid understanding of hardware, software, and networking
Skilled in PC and laptop troubleshooting
Proficient in Microsoft 365, Teams, Outlook, OneDrive, and PowerPoint
Vendor management experience is a plus
Comfortable working in global, multi-site environments
Certifications such as CompTIA A+, Network+, CCNA or Microsoft Certified IT Professional (MCITP) is a plus

Duties:

Provide on-site support to end users by diagnosing and resolving issues related to computer hardware, software, services, and applications
Fulfill assigned change/service requests and tasks promptly and accurately
Respond to incidents nearing or breaching SLA thresholds to maintain service quality
Support end users in areas such as Microsoft 365, Teams, PC support, LAN/WAN, and video conferencing
Utilize Microsoft Power Platform tools, including Power Automate and Power Apps
Perform intermediate-level administration of Microsoft SharePoint Online
Support mobile devices and manage mobile device management (MDM) systems
Assist specialist teams with server, network, and telephony infrastructure tasks
Maintain accurate IT asset records in ServiceNow’s Asset Management database
Work alongside the IT Manager to ensure optimal performance of IT systems
Escalate incidents or issues appropriately based on impact, severity, and urgency
Adhere strictly to IT security policies, procedures, and Atlas Copco Way standards
Manage vendor relationships to ensure service quality and timely delivery
Communicate effectively with stakeholders to align IT services with business needs
Coordinate with local vendors for IT equipment procurement, maintenance, and support

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