IT Technician

Recruiter:

Cre8work

Job Ref:

3072474287

Date posted:

Saturday, January 21, 2023

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

General

To ensure all IT systems are operational, proactively maintained and configured optimally. Support all customers (IT Users) to ensure they can access the required IT environments. Execute technology project required by the business and ensure IT Infrastructure is aligned

Requirements

Gr12 with A+, N+, S+ and Server+
3 years + experience in the IT industry
Extensive knowledge of computer and server setup and maintenance
Knowledge of LAN, WAN and wireless networks
Basic project management
Effective communication skills
Able to work under pressure
Ability to troubleshoot complex software and hardware issues
Knowledge of databases and networking security systems
Strong customer service ethic

Key Responsibilities

Ensure suitable hardware / software solutions are procured
Identify possible cost saving solutions
To ensure IT infrastructure and systems run efficiently
Ensure ID systems and equipment is available to all CUSTOMER to perform their daily duties
Manage IT helpdesk
Prevent recurring faults
Ensure infrastructure availability
- Manage server and application availability to achieve 99.9% system uptime
- Ensure IT systems are available to all customer staff to perform their daily duties
- Proactive daily checks to be performed to prevent downtime and system issues
- Routine maintenance to be performed
- Ensure service down time tracker are kept up to date, pro-active management dashboards and watch dogs are in place and managed
The following watch dogs to be monitored
- Zabbix
- Autotask
- Unify PTP
- Unify UISP
- IT alerts
- Backup monitoring
- Call cabinet
- Smart office printer monitoring solutions

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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