Insights Analysts (1 x Senior & 1 x Intermediate)

PBT Group has an opportunity for 2 Insights Analysts (1 x Senior & 1 x Intermediate) that will be responsible for the transformation to an insights-driven channel led organisation by automating standard reporting and enabling self-service insights. Use of advanced analytics/data science that leverages data to enhance growth, profitability and improve operational efficiency.

Duties:

1. Develop information driven insights to identify trends and opportunities and provide solutions based on these insights.

• Manage data analysis and interpretation including modelling and simulation.
• Devise and promote creative data visualization to derive actionable intelligence.
• Forecast the performance of data relative to business needs.
• Develop recommendations based on data interpretation and analysis to transform behaviours.
• Develop automated tools and dashboards with IT team to provide real-time insights to business data.
• Design data integration from multiple systems into manageable data warehouses and analytic data models.
• Utilize strong research or technical skills to conduct business or industry-wide analysis of current and emerging best practices that support analytics engagement.
• Proactively improve analytic approaches, methodologies, data and reporting capabilities.
• Translate data analytics findings into actionable business insights.
• Critically evaluate information gathered from multiple sources and reconcile conflicts.
• Develop and deliver compelling presentation using data and
• graphics to communicate insights and implications for decision making.
• Provide subject matter expertise for all data related processes and analysis.
• Actively participate and influence continuous improvement to the organisations data warehousing and Business intelligence solutions with a motive for eliminating redundant and manual data extraction and processing.
• Extract meaning from complex data relationship and develop reports to enable effective use of the resulting knowledge.

1. Drive change methodology and ensure implementation across all projects

• Work with business to develop and implement change management strategies and plans that maximize user adoption and proficiency and minimize resistance by increasing benefit realization, value creation, ROI and the achievement of business results and outcomes.

1. Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices and procedures.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

1. Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

1. Ensure cost efficiency through financial and corporate governance

• Contribute to the development and implementation of fit for purpose budgets.
• Manage supplier relationships, and budgets associated with projects.

1. Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with the HR and IT teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Experience:

• Bachelor’s degree in Computer Science, or Information systems.
• 5 – 8 years’ experience applying analytical methods to business problems.
• 3 – 5 years’ experience working in the general insurance industry.
• Data Science, with Data Analysis and Visualisation experience, and knowledge of the following technologies:
  • Solid knowledge of statistical software (SAS, SPSS or R/Python)
  • Solid knowledge of data query languages (SAS, SQL, VBA).

Qualifications/ Certification:

• A degree in Computer Science / Information Systems / Business Administration / Commerce or equivalent