Intermediate Business Analyst - Remote

SUMMARY:
Intermediate Business Analyst - Remote

POSITION INFO:

Join a leading organisation supporting brokerages as an intermediate business analyst working as part of the Business Analysis team, who are responsible for supporting the design and technical development of new customized solutions built. Experience in mining automation would be highly advantageous.

Relevant tertiary degree

Skills & Experience:

Under the direction of a supervisor, perform research and requirements gathering; process analysis;

investigation of existing functionality; gap analysis; participation in design of new functionality;

ensure functionality/products satisfy the client requirements.

Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.

Prepare details use case descriptions for the development team to implants the solutions key functionality

Perform product testing to ensure product quality is maintained.

Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure product satisfaction is maintained.

Provide user training

Build and maintain strong, long-lasting client relationships

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Prepare SLA or other reports required on client account status Provide first line support to SLA clients

Collaborate with development team to create Statements of Work, where required

Assist with challenging client requests or issue escalations as needed

Worked in a performance improvement environment for a minimum of 5 years

Written product reference documents or use case descriptions for technical teams

Track record of designing process improvements with technology solutions required

Can be versatile and can thrive in innovative situations

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