Intermediate Travel Designer (Private Guides)

SUMMARY:
Well known Inbound DMC is looking for an Intermediate Travel Designer for their Private Guides department, based in either Cape Town or Johannesburg (hybrid working offered).
 
The suitable candidate will be responsible for generating and growing sales whilst maintaining required profit margins, build great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests' expectations.
 
As well as to secure, cost and present product to the agent & guest accurately, efficiently, and timeously by creating inspirational luxury travel.

POSITION INFO:
Duties:

Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.
Build relationships with agents based on trust and support, knowing their business trends and guests needs, ad hoc attending relevant familiarisation trips with agents when required.
Streamline operational negotiations by also reducing dead beds, waitlist chasing and maximising camp operations role to create those life-changing journeys for guests.
Keep Agents’ booking information updated
Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible ensuring relevant information is obtained prior to quoting.
Design itineraries around company guidelines and product knowledge
Keep apprised of company policies, procedures and system updates.

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism/hospitality.
At least 2-3 years’ experience in Inbound Travel at intermediate level.
Computer Literate (Microsoft Office, email, Internet)
Proven English literacy.
Great product knowledge on Southern & East Africa (Tanzania & Kenya)
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Excellent communication skills both written and oral, in English.
Foreign European language skills advantageous.