Internal Sales Administrator - Durban

• Grade 12
• Relevant post matric qualification will be advantageous
• MS Office and sound computer knowledge
• Experience working with Oracle will be advantageous
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach).
• Must be results-orientated and able to work both independently and within a team environment.
• Must possess excellent verbal and written communication skills.

Skills And Knowledge:

ü Must be neat and organized

ü Excellent communication skills

ü Strong administrative skills

ü Maintain positive attitude towards company and customers

ü Work well within a team environment

ü Accuracy and attention to detail

Duties:

Core functions:

• Answer telephone calls and speak directly with the customers.
• Highest level of phone and email etiquette.
• Ensure that customers are updated with daily orders schedules and stock in Warehouse.
• Be proactive in maximizing and pushing customers to take their stock once produced
• Interface with Warehouse and Dispatch – chase orders.
• Place orders and send out order confirmations with correct dates and pricing
• Follow-up on deliveries and keep customers updated on the progress of their orders
• Maintain accuracy of orders in Oracle (ERP system)
• As the primary day to day interface of the company, always have a can do and solution orientated attitude towards the customer
• Ensure price accuracy on orders being invoiced.

Details of function:

• Process orders generated by sales representatives, check orders to ensure that customers have entered correct details.
• Contact customers to resolve any queries or obtain information that is missing.
• Ensure details of orders/calloffs are captured on Oracle and forward these to the appropriate department.
• Maintain customer sales records, create records for new customers and update the records with details of orders and invoices
• Maintain order detail integrity and accuracy
• Laisse with DMAT on calloffs and deliveries
• Provide support for sales representatives
• Provide general and admin support to sales head
• Update representatives on orders or deliveries
• Coordinate communication of all customer-related issues to Sales Manager to ensure seamless flow of information
• Submit and track sample requests
• Create and generate reports and compile presentations to be used in sales meetings
• General administration for the sales and marketing department
• Attend to telephonic enquiries from prospective customers regarding both forthcoming and existing sites, creating a database for future use

• Manage:

o Finished goods stock

o Ageing finished goods stock

o Overdue invoices

o Process customer credits/invoices queries

o Order book accuracy/integrity

Primary interactions:

• Work closely with internal cross-functional partners to ensure responsiveness to customer requests.

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