Job description includes but not limited to: -
Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
To consistently meet set net of churn growth targets
Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service levels
Utilise and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met.
Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the company is viewed as a leader in the Telecommunications industry.
Diploma in Business Management or related
3 Years of experience in Telecom industry
3 years experience in Account Management
Knowledge of Telecommunications legislative changes
In Depth Product knowledge of all core products and services
Skills and knowledge
Sound understanding of telecommunications, networking & data
Understanding your client’s business & needs
Good prospecting, negotiation and presentation skills
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