Lodge Anchor / Assistant Lodge Manager, Luxury Lodge

SUMMARY:
We are currently recruiting for a Lodge Anchor / Assistant Lodge Manager for a distinguished luxury lodge renowned for delivering world-class guest experiences in a stunning natural setting. This position offers an exciting opportunity for a passionate hospitality professional who thrives in a guest-centric environment, is hands-on with operations, and brings a high level of energy, enthusiasm, and professionalism to the team.

POSITION INFO:
As the Lodge Anchor / Assistant Lodge Manager, you will support the Lodge Manager in overseeing the day-to-day operations of the lodge, with a primary focus on Food & Beverage, guest satisfaction, team coordination, and admin efficiency. Your role is to ensure every guest enjoys a seamless and unforgettable stay, while also playing a critical role in nurturing a positive working environment for staff.

• Guest Experience:
  Deliver exceptional guest service with a warm, attentive, and professional approach. Engage with guests throughout their stay to ensure their experience exceeds expectations.
• Food & Beverage Oversight:
  Lead and support the F&B team in delivering top-quality dining experiences. Must be confident in food service, wine knowledge, and understanding luxury F&B standards.
• Team Management:
  Support the Lodge Manager in leading a diverse team. Promote a culture of respect, collaboration, and communication among all departments.
• Administration & Reporting:
  Assist with daily administrative duties including stock control, ordering, scheduling, guest billing, and staff rosters. Ensure all operational records are well maintained.
• Operational Support:
  Be a hands-on leader who can step in across departments as needed to support smooth operations. Assist in training and mentoring junior staff.
• Problem-Solving:
  Act as a key point of contact for guests and staff in the absence of the Lodge Manager. Must be calm under pressure and able to manage challenges with professionalism.

• We are looking for someone who is:
  
  • Experienced: At least 3–5 years in a senior supervisory or assistant management role in a luxury lodge or 5-star hospitality environment.
  • Food & Beverage Focused: Must have a strong F&B background and be passionate about dining and service excellence.
  • Guest-Centric: Naturally warm, welcoming, and confident with guests. A people-person who genuinely enjoys hospitality.
  • Energetic & Positive: Bubbly personality, high energy levels, and a can-do attitude.
  • Strong on Admin: Highly organized with experience in inventory, systems, and lodge operations.
  • Team-Oriented: A natural leader and mentor who works well with others and encourages team cohesion and morale.