MOTORCYCLE SALESMAN
Main Purpose of the Role:
To Identify and pursue opportunities within the dealer network for optimizing
sales and market penetration.
Reports to:
Aftersales and Team Leader-AMP
Internal Team Interaction:
(Information, support, advice): Product Managers, Commercial Managers,
Sales Support Managers, Credit, Shipping, Warehouse: exchange of
information, advice and support.
External Team Interaction:
Information, support, advice, persuasion/negotiation):
Dealers: exchange of information, support, advice, persuasion, and
negotiation (within specified parameters).
Specialising In Professional HR Talent, Training & Development
NO. WHAT?
ACTIVITY
HOW?
TASKS TO BE EXECUTED
CRITICAL OUTCOMES
REQUIREMENT
1. Reporting and
feedback
Maintain a high level of feedback
and interaction with Team Leaders ,
Sales Representatives, and General
Managers in respect to dealer
issues, problems, concerns,
suggestions, etc
On time and in full delivery
2. Customer Service Maintain good relationships at all
times with both internal
departments and dealers to
improve functional efficiency.
To ensure that all matters within your
sphere of responsibility and
influence are accurate and exceed
the expectations of all dealers with
regard to response times,
professional content, and
commitments.
Maintain company Core Values at
all times.
Customer satisfaction Excellent
dealer communication.
3. Customer Liaison Ensure that dealers remain informed:
Stock levels
Pricing
New products
Special packages
Promotional activities
Dealer knowledge remains
current to enable decisions
customer satisfaction.
4. Promote Sales Make sales calls and dealer visits in
line with business objectives.
Maintain product knowledge of
current and new products.
Respond to dealer requests for
product information and pricing
queries.
Sales with each dealer optimized
Dealer maintains brand and
product image.
5. Ordering Processing Receive and process order
instructions from the dealer per
dealer visits, emails and telephone
Liaise with dealers on stock
availability /no-availability and
credit limits.
Capture orders into the system,
including backorders.
Ensure dealers are always aware of
their order status
Resolve order queries.
Records current and accessible
On-time and accurate
Specialising In Professional HR Talent, Training & Development
6. Technical Sales Demonstrate specialist products
information in support of sales
Display advanced technical
knowledge of products
Call on dealers as per call cycle and
supported by telephone contract
Review product and brand
exposure in-store
Persuade dealers to carry optimum
stock relative to store profile.
Records current and accessible
on time and accurate.
7. Team Work Support the Team Leader, Sales
Manager, and General Managers in
achieving sales objectives.
Participate at promotions and trade
shows as and when required.
Team objectives achieved
Customer service.
MOST COMPLEX ASPECTS TYPICAL OF ROLE: Delivering on dealer expectations of sales service levels.
Excellent communication skills.
DESCRIBE FLUCTUATION OF WORK (even flows, predictable peaks, unforeseen peaks): Even flows with
predictable peaks
LIMITS TO AUTHORITY:
COMPETENCIES
Technical Acumen Demonstrate ability to grasp and work
with processes and systems, welldeveloped numeracy, and attention to
detail.
Demonstrate sound knowledge of
dealer dynamics, business models and
products.
3
Interpersonal
Able to communicate effectively
verbally and in writing. Able to relate
effectively with others through
demonstrating knowledge , service
ethic, enthusiasm, integrity, and the
ability to persuade others.
3
Specialising In Professional HR Talent, Training & Development
Organization of Work Demostrate well-developed ability to
prioritize, plan and execute work in the
achievement of deadlines in the
context of diverse demands.
Methodical approach to work delivery.
Able to handle pressure
3
Interpersonal Acumen Demonstrate well-developed capacity
for developing and sustaining affective
working relationships with people at
diverse levels, both within and external
to the organization. A team enabler
projecting integrity, enthusiasm, service
ethic, and empathy.
2
Service Focus Display strong customer service ethic
both internally and externally.
3
Problem-solving, decision making, interpersonal skills, business acumen, planning, response to pressure, innovativeness,
