SUMMARY:
Maintains hotel systems, performs repairs, ensures safety, guest comfort, and professionalism.
POSITION INFO:
Position Summary
The Service & Maintenance Technician plays a critical role in maintaining the property’s infrastructure, equipment, and guest-facing facilities to the highest standards. You are responsible for executing scheduled preventive maintenance, responding to service calls across departments, and carrying out repairs that ensure uninterrupted hotel operations and guest comfort.
This position requires strong technical knowledge, attention to detail, a sense of urgency, and a professional, guest-centric attitude at all times. The role requires strict adherence to safety standards, communication protocols, and internal operational procedures.
Key Responsibilities:
General Maintenance Operations
• Execute day-to-day maintenance tasks as assigned by the Chief Engineer or Foreman.
• Diagnose and repair faults in mechanical, plumbing, electrical, HVAC, and basic carpentry systems.
• Perform scheduled Preventive Maintenance (PPM) inspections and servicing as per hotel SOPs.
• Record all maintenance work performed using internal systems (e.g., OMNI or maintenance logs).
• Respond swiftly to breakdowns or maintenance requests from housekeeping, front office, food & beverage, and other departments.
• Troubleshoot reported maintenance problems, log findings, and escalate complex issues when necessary.
Plumbing & Sanitary Maintenance
• Inspect, repair, and replace piping systems, faucets, showerheads, toilet fittings, and drainage systems.
• Unblock drains and ensure all guest and public area restrooms are functional.
• Monitor water pressure and report irregularities.
Electrical and Lighting Systems
• Replace and test light fittings, bulbs, plugs, wall sockets, and circuit breakers.
• Conduct basic electrical fault-finding using approved tools.
• Monitor emergency lighting and generator systems and report malfunctions.
HVAC and Air Handling Units
• Replace air filters, clean ducts and vents, and ensure proper operation of all air conditioning units.
• Check for irregular airflow or mechanical issues and report refrigerant levels where applicable.
Carpentry and Fixtures
• Repair or replace doors, locks, handles, hinges, curtain tracks, skirtings, and furnishings.
• Repair cabinetry, bed frames, tables, or other guest-facing items.
Preventive Maintenance
• Complete all PPM tasks as outlined by the hotel’s annual maintenance plan.
• Ensure logs are completed and signed off daily.
• Maintain accurate equipment and room condition records.
Emergency Response
• Attend to urgent repair requests such as leaks, electrical faults, or malfunctioning safety equipment.
• Follow hotel protocol for fire alarm activations, power failures, or emergency evacuation support.
Qualifications And Education Requirements:
• High School Certificate or equivalent.
• Vocational or technical training certificate in Electrical, Plumbing, Mechanical, or HVAC trades.
• Valid trade license (if required by local regulations).
Experience:
• Minimum 2–3 years’ experience in general maintenance or technical services, preferably in a hotel, resort, or commercial property.
• Demonstrated experience in plumbing, basic electrical work, HVAC maintenance, and minor carpentry repairs.
• Familiarity with preventive maintenance schedules and safety protocols in a hospitality setting.
• Experience using a Computerized Maintenance Management System (CMMS) such as OMNI or similar.
• Prior experience working within a hospitality environment with high guest interaction and service standards.
