Manager : Training & Development (Operations)

Location: Capetown, South Africa
Salary:
Recruiter: Staffing Direct
Job Ref: CPT000495/VL
Summary: Design and execute talent development initiatives to meet future organizational challenges. Manage a team of trainers to ensure all Operational training are conducted as per the client agreement

 

 

Job Description

 

Reports to :

AVP Operations

 

Qualification & Experience :

Graduation (in any Training and Development stream) or Diploma

Minimum requirement of 12 years of education (Grade 12)

Minimum of 5 years Training and Development experience

At least 3 years' experience in Leadership role

Experience in BPO sector is a pre-requisite

Expeirence in Seta / SAQA creating accredited programs will be an advantage

Experience in designing leadership modules and coaching programs

Proven experience in conducting regular training needs analysis and align development programs to business strategy

 

Knowledge / Competencies & Skills :

Knowledge of best practices within a training and development environment

Demonstrated ability to achieve training performance through the management of individual trainers performance objectives

Proven skills and experience in designing and executing training programs

Have sound skills in business analytics and reporting

Computer literacy (MS Office) at an intermediate to advanced level - particularly MS Excel, MS Word and MS PowerPoint

Strong training, coaching and presentation skills

Methodical consulting and business partnering skills

Client relationship management

Exceptional planning, organizing and time management skills

High proficiency in verbal & written English

Strong communication and interpersonal skills

Exceptional attention to detail and accuracy

Exceptional administrative skills

The ability to manage a function and work within a team

Communicate complex subjects clearly

 

Behavioural Traits Required :

Leadership mindset

Strategic thinking

Strong decision making skills

Self-motivated

Self-manageable

Strong customer service orientation

Proactive

The ability to learn, understand and master new information and multiple processes quickly, deal with complexity

Communicate effectively

Take ownership and deliver results in a professional manner

Effective emotional intelligence (EQ)

 

Basic Functions :

Design and execute talent development initiatives to meet future organizational challenges

Manage a team of trainers to ensure all Operational training are conducted as per the client agreement

Conduct gap analysis and ensure training programs  modules are created and facilitated to close these gaps

Responsible for support throughout the trainne's initial first 90 day journey

Compiling and training reports and ensure that all training administration is completed within given deadlines

Analyze data and come up with recommendable action to meet and exceed performance requirement within the training period

Recommend necessary process changes to improve training performance

Collaborate with support and enabling teams to ensure service dleivery that will benefit the training programs

Collaborate and maintain excellent relationship with all stakeholders

 

Performance Parameters :

Adherence to training plan - as per agreed KPI's

Deliver training at multiple levels on diverse topics from communication, team to leadership skills - as per agreed KPI's

Conduct regular training needs analysis and align development programs to business strategy to create a future-ready Company

Attrition and absenteeism within first 90 days - as per agreed KPI's

Quality and productivity improvement within training programs - as per agreed KPI's

Employee Satisfaction (employee survey) - as per agreed KPI's

Level of subject matter expertise - as per agreed KPI's

Training administration and reporting within timelines - as per agreed KPI's

Team Management (Monthly Performance reviews, coaching and development feedback, Retention and absence management within the team

Any other essential function that may occur from time to time as directed by the management

 

Roles / Responsibility :

Design and execute talent development initiatives to meet future organizational challenges

Conduct regular training needs analysis and align development programs to business strategy to create a futrure-ready Company

Budgeting, planning and scheduling of development initiatives to address identified training needs through blended learning approach

Deliver trainings at multiple levels on diverse topics from communication, team to leadership skills

Identify, negotiate and engage with best in class training partners to provide a portfolio of development opportunities

Conceptualize, Design and develop content & frameworks for effective development programmes along with key stakeholders

Operationalize the strategic learning initiatives

Create commitment and buy-in of stakeholders through regular Monitoring and communication of ROI for development initiatives

Embedding of client training

Managing a training lead and trainers

Responsible for resource planning (venue, trainers and support) for all training requirements

Responsible that all training administration for compliance purposes, within the set timeframes

Responsible for reports in training and academy

Responsible for engagement initiatives in first 90 days of new start journey

 

Key Relationships :

Head of Operations, Operations leads, Operational Trainers, HR and C&B team

Client stakeholders, Bendors

 

Please e-mail your CV to :

vivia@------

 

 

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