Marketing & Sales Manager (Hospitality)

SUMMARY:
Lead Dynamic Campaigns & Drive Revenue at Iconic Hospitality Destinations

POSITION INFO:

Lead Dynamic Campaigns & Drive Revenue at Iconic Hospitality Destinations
Sales, Marketing & Revenue | Hospitality | Based at Harbour House Hermanus & Camps Bay Village

About Our Client
My client is a leading name in South African tourism and hospitality, renowned for exceptional guest experiences and iconic property offerings. With a strong commitment to excellence, innovation, and employee growth, the group empowers team members to deliver world-class service while building rewarding, long-term careers.

The Role: Marketing & Sales Manager
The Marketing & Sales Manager will lead the planning and execution of integrated sales and marketing strategies to boost direct enquiries, digital traffic, and overall property revenue. This role blends strategic leadership with hands-on execution, managing digital platforms, driving promotions, refining messaging, and aligning all efforts with the brand''s goals. Reporting into the broader executive team, you''ll work closely with operations and group marketing to ensure each property''s story is powerfully told and effectively sold.

Key Responsibilities

• Develop and implement innovative, multi-channel marketing and sales strategies

• Maintain in-depth knowledge of all products, rates, promotions, and service offerings

• Lead direct sales efforts and identify new avenues for business development

• Drive bookings through proactive online marketing and lead generation campaigns

• Manage performance reporting, market analysis, and competitor benchmarking

• Maintain websites and digital content to ensure alignment with brand and property goals

• Collaborate with the group marketing team to deliver targeted campaigns and consistent messaging

• Develop annual marketing plans for both properties, managing budgets and timelines

• Execute social media, email, SEO, SEM, and third-party platform strategies

• Coordinate with event partners, festivals, and local campaigns to increase brand exposure

• Handle client relationships, including sales calls, site inspections, and contract negotiations

• Analyse sales data, report on KPIs, and support budgeting and revenue tracking

• Monitor guest reviews and ensure responses follow protocol

• Ensure service, aesthetics, and guest experience match the expectations created by marketing

About You

• Grade 12 (Matric) is required

• 3-5 years of experience in a similar sales and marketing role within hospitality

• Previous experience in a sales-led, target-driven environment is essential

• Familiarity with Opera PMS or similar systems is advantageous

• Strong communication, copywriting, and presentation skills

• Strategic thinker with the ability to interpret data and drive results

• Experience with digital platforms, traditional media, and content creation

• Organised, analytical, and proactive under pressure

• Highly collaborative, with the ability to lead projects and coordinate across departments

• Strong client management and negotiation skills

• A passion for hospitality, customer experience, and creating lasting guest impressions

This role is ideal for a performance-driven marketing and sales professional ready to make a direct impact on revenue and brand visibility at two high-profile hospitality destinations.