National Operations Manager

SUMMARY:
Our client is a reputable property management company that blends global standards with specialised local expertise to offer tailored, high-performance solutions across the real estate spectrum. From leasing and valuation to maintenance and asset management, they assist property owners and occupiers in maximising their property investments.

They are currently seeking a Senior National Operations Manager to oversee the operational efficiency, facilities performance, and compliance of a diverse national property portfolio.

POSITION INFO:
Why Join Our Client?
✔ Forward-thinking, professional working culture
✔ Exposure to a large-scale, diverse property portfolio
✔ Career progression and learning opportunities
✔ Work with a strong leadership team and experienced professionals
✔ Contribute meaningfully to strategic property decisions

Key Responsibilities:

• Manage and support Operations Managers across the portfolio
• Conduct monthly Condition Assessments with site teams
• Oversee Hard and Soft Services contract performance and compliance
• Maintain and manage Asset Registers across sites
• Empower and guide Operations Managers on resolving complex onsite issues
• Ensure full compliance with legislative standards and client-specific policies
• Lead Tenant Installation projects over R50K – tenders, site meetings, contractor appointment & supervision
• Assist with vendor sourcing and procurement processes in line with BEE requirements
• Lead monthly Ops team meetings and forward-planning sessions
• Review budgets and ensure financial governance and alignment with client approval frameworks
• Conduct building inspections and oversee general building administration

• Grade 12 + Tertiary qualification in Facilities Management or related field
• 5–8 years’ experience in commercial property/facilities operations at a senior level
• Deep knowledge of:
  ✔ Lease agreements
  ✔ Facilities & contract management
  ✔ Budgeting & financial reporting
  ✔ Property legislation and compliance
• Strong administration and business writing skills
• High IT literacy (MS Office; Excel a must)
• Valid Driver’s License

• Strategic thinker with a hands-on leadership approach
• Strong people and project management capabilities
• Process-driven with a passion for operational excellence
• Excellent communicator, both written and verbal
• Capable of handling pressure and large-scale portfolio oversight