National Retail Operations Manager

SUMMARY:
Retail Warriors Wanted!

POSITION INFO:
Are you the kind of leader who rolls up their sleeves before rolling out strategies? Do you believe the best way to run a retail empire is with one foot on the floor and the other firmly on the gas? Then keep reading…

We’re on the hunt for a no-nonsense, get-it-done, people-loving powerhouse to take charge of our national retail operations. You’ll be the right hand (and occasionally the entire upper body) to the Chief Retail Officer- a true 2IC role, but with boots on the ground, not just bums in seats.

This role is all about:

• Leading a team of Area Managers (Day-to-Day Operational Leadership)
• Auditing stores and coaching teams
• Keeping operations sleek, stores shiny, and compliance tight
• Building new stores like a boss (Retail Strategy and Leadership Support and Commercial, Lease Management & New Store Development)
• Making landlords love you (or at least return your calls)
• Reading KPIs like bedtime stories
• Act as operational interface between retail operations and internal functions: Finance, HR, Planning, Merchandise, IT, Marketing, Legal.
• Compliance & Risk Management- Ensure full compliance with national and local legislation
• And travelling to all the branches in Pretoria

• Bachelor's Degree in Business, Retail Management, or related field
• 8-10 years senior retail leadership experience (multi-site scope), you speak fluent SOP, and you thrive on solving problems before others even smell smoke.
• Proven national portfolio management
• Direct experience with lease management & commercial negotiations
• Strong regulatory compliance oversight
• Cross-functional senior stakeholder engagement
• Prior Area Manager or Regional Manager experience highly preferred