National Training Manager

SUMMARY:
Our client is looking to employ a Natioanl Training Manager with outstanding written, verbal and int

POSITION INFO:

Our client is looking to employ a Natioanl Training Manager with outstanding written, verbal and interpersonal communication skills. A training manager is expected to be a strategic thinker with fantastic organizational and time management skills. You will have excellent research skills with the ability to multitask and adapt in a fast-paced environment.

Responsibilities

• It is the responsibility of the National Trainer and Business Development Manager to create, implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand including Beauty Consultants, Therapists, Customers, Sales, Marketing, Retailers, and Brand Principals.
• Development and implementation of effective training strategies, including digital, which enhance the Brand’s ability to deliver high-quality product knowledge and excellent customer service.
• Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Therapists and other stakeholders.
• Ensure the development of focused, disciplined, loyal BC’s/Therapists with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth on the counter.
• Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools)
• Organise and execute well-planned customer events and workshops and monitor the effectiveness on an ongoing basis to drive sales.
• Responsible for organizing national conferences as well as international trainer events that the brand may host.
• Manage all inquiries concerning the technical aspects of the products.
• Take responsibility for the Training budget as provided by the Brand Marketing Manager.
• Show the ability to mentor and train digitally and “in-store” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire brand BC/Therapists/Technicians through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and The Prestige Cosmetics Group.
• Together with RDM’s conduct formal assessments of staff’s performance and develop action plans and goals.
• Derive and set product and brand knowledge tests three times a year to ensure a minimum pass rate of 90%. (fragrance tests minimum of twice a year) Communicate results to the sales team.
• Ability to adjust communication style accordingly to recipient’s needs.
• Monthly monitoring of by door performance, understanding of axis splits in order to identify growth opportunities and manage challenges.
• With the RDM, monitors competitor activity and plans the appropriate response.
• Work closely with RDM on stock issues, staff needs, retail space, and promotional needs required for specific trainer event activities.
• Establish and maintain an effective working relationship with all levels of retail store management.
• Implement, conduct, and monitor effective events throughout each region to drive sales.
• Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
• Actively focus on driving events and promotions to managing seasonal products, new launch lines, promotional stocks, and slow-moving lines.
• Plan and conduct bi-monthly trade visits with RDM to ensure a clear sales understanding of the brand.
• Team player with a self-motivated attitude that delivers results.
• Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance and target sectors.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.
• Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

Key Skills

• Show initiative in analyzing and improving business processes.
• Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written material in the form of presentations, feedback reports, training and events calendars, and other international report requirements.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.

Qualifications

NB! This job is now closed. You can apply for other jobs by uploading your CV.