Notebook / Desktop Repair Technician

SUMMARY:
We’re a leading provider of end-to-end warranty management solutions. From extended warranty services to reverse logistics and certified repairs, we keep consumer electronics running and customers satisfied.

POSITION INFO:
We are currently seeking a skilled and motivated Notebook/Desktop Repair Technician to join our technical services team. If you’re passionate about computer hardware and thrive in a fast-paced service environment, this is the role for you!

Key Responsibilities:

• Diagnose and repair hardware issues on notebooks and desktop PCs (e.g., motherboard, screen, keyboard, storage, power supply, etc.).
• Perform upgrades, replacements, and full-system rebuilds in accordance with manufacturer guidelines and warranty policies.
• Run diagnostic software and functional tests to ensure quality and compliance before returning repaired units.
• Maintain accurate records of repairs, parts used, and service logs using our internal systems.
• Handle Return Merchandise Authorization (RMA) processes and adhere strictly to warranty protocols.
• Collaborate with inventory, logistics, and customer service teams to ensure seamless processing of warranty claims.
• Follow ESD-safe procedures and maintain a clean, organized workbench.

• Matric
• CompTIA A+
• CompTIA N+
• Valid driver’s license
• Electrical Engineering
• 2+ years of hands-on experience repairing desktop and notebook PCs (Dell, HP, Lenovo, Acer, etc.). Technician both in house and onsite.
• Solid understanding of computer architecture and diagnostic tools (BIOS-level troubleshooting, POST codes, etc.).
• Experienced board level repair Technician.