Nursing Services Manager - Quality Care Manager

SUMMARY:
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POSITION INFO:

Overview:

Our client strives to provide a comprehensive range of residential care services that prioritize the well-being and individual needs of older persons. Their holistic approach focuses on meeting the physical, emotional, and social needs of each resident, fostering a supportive and caring environment.

Core Values:

Our client is guided by their core values of Love, Justice, Hospitality, Respect, Compassion, and Patience, and they continue to build on these values in a personal and professional capacity.

Qualities:

The following qualities will drive your passion and commitment within this role:

• To promote and restore patients' health by developing day-to-day management and long-term planning of the patient care area
• Lead a team and develop staff
• Collaborate with physicians and multi-disciplinary professional staff
• Provide physical and psychological support for patients, friends, and families
• Plan and manage nursing services in accordance with the policies of our client and the registering authority guidelines

Duties and Responsibilities:

• Healthcare:
  • Ensure that all healthcare objectives of our client are met.
  • Maintain a cooperative relationship among healthcare teams by communicating information; responding to requests, building rapport, and participating in team problem-solving methods
  • Conduct weekly meetings with the catering service to discuss residents’ diets, requests, and grievances
  • Facilitate continued communication between the residents and their families, ensuring that a high standard of care is maintained
  • Daily updates of resident status and bed occupancy
  • Ensure the bed occupancy of the frail care unit is optimally maintained
  • Approve and screen all admissions and be involved to ensure that assessments are done, and liaise with all relevant members of the multi-disciplinary team (where the new resident is coming from) to ensure continuation of care
  • Create and maintain an environment of dignity, compassion, peace, hospitality, and respect
  • Safeguarding to ensure the absolute full protection of vulnerable children and elders cared for
  • Oversee that malpractice and indemnity insurance is taken out, covering all staff
  • Provide in-service training meeting all guidelines
  • Manage the disaster program in accordance with Health and Safety guidelines

• Admiration:
  • Source the best talent meeting the needs of the organisation
  • Formulate the successful induction of all staff on the required contracts
  • Perform performance reviews with the Facility Manager according to our client's program and the Department of Labour
  • Program and coordinate training of carers, staff nurses, and sisters
  • Coordinate timetables in accordance with operational needs and care requirements
  • Compile monthly operating and capital budgets and variance reports, and contribute to annual budgets
  • Compile monthly statistics and healthcare reports
  • Action monthly checks of all billing and invoices before posting thereof
  • Be available for counseling, both residents and staff
  • Maintain nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, approving requisitions, and cost allocations
  • Control and record prescription drugs within legislative requirements
  • Ensure that the weekly schedule 5, 6 & 7 medicines are checked
  • Manage service level agreement for disposal of hazardous waste, blister packing of medication

• Compliance:
  • Maintain nursing guidelines by writing and updating codes of conduct
  • Maintain nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Assure quality of care by developing and interpreting the client's and nursing division’s philosophies and standards of care; enforcing adherence to SANC and other governing regulations; measuring health outcomes against standards; making or recommending adjustments
  • Assist with departments undergoing inspections with DOH, DOMH, and DSD
  • Ensure Legal compliance at all times related to:
    • Registration with Department of Social Development, Department of Health
    • Disciplinary procedures according to the Labour Act and adhere to the company’s policies and Codes of Conduct
    • Keep all records of staff on probation review times

Qualification:

• Nursing and ward administration for at least 10 years, with previous experience in Geriatrics preferable
• 3 years in a leadership role with excellent leadership and people skills
• Ability to prioritise tasks