O&M Technical Support Technician

SUMMARY:
Our client is looking for a hands-on and technically astute O&M Technical Support Technician to oversee maintenance operations and provide expert-level troubleshooting support across solar and industrial installations. This role is central to ensuring high equipment uptime, system reliability, regulatory compliance, and superior service delivery.

POSITION INFO:

Key Responsibilities

• Technical Support:
  Take ownership of fault resolution and technical queries across projects. Perform root cause analysis (RCA) on issues and implement preventative updates to avoid recurrence. Ensure efficient and timely technical support aligned with SLAs.
• Maintenance Planning & Support:
  Coordinate and execute planned preventative maintenance to reduce system downtime and extend asset life. Work closely with teams to ensure adherence to maintenance schedules and effective use of resources.
• Compliance:
  Enforce adherence to safety standards, maintenance documentation protocols, and regulatory requirements. Participate in internal audits and ensure HSE standards are maintained.
• Customer Service:
  Act as a point of contact for technical escalations. Resolve internal and external queries professionally and within agreed timelines. Contribute to a positive client experience by maintaining high service quality.

Candidate Profile

• 3-Phase Installation Electrician Certification

• Electrical Engineering Diploma or equivalent technical training

• 3 to 5 years of hands-on experience in fault finding, solar installations, and system integration

Key Competencies

Technical:

• Proficient in system diagnostics and troubleshooting
• Familiarity with SAP, ERP systems, and job-specific platforms
• Understanding of ISO-aligned maintenance practices
• Knowledge of production, engineering, and solar operational processes

Behavioral:

• Proactive and solutions-oriented
• Strong analytical and problem-solving abilities
• Flexible and resilient under pressure
• Excellent planning, organization, and communication skills
• Customer-focused with a commitment to quality service delivery
• Capable of building strong cross-functional relationships