SUMMARY:
OPERATIONS CO-ORDINATOR
POSITION INFO:
Job Title:
Operations Controller
Place of Work:
Coastlands Hotels & Resorts
Scope and General Purpose:
The Operations controller is responsible for the day to day administrative functions of the Operations. In addition they assist the Operations Manager with a variety of tasks, both inside out outside of the office.
Responsible to:
Senior Ops controller
Executive Directors
Responsible for:
Storeman
Assistant Store man
Receiving Clerk
Hours of Work:
Maximum of 45hours per week
Limits of Authority:
According to each establishment
Key performance Areas:
- Compile a daily Hospitality Report assessing the overall quality of the Hospitality
desks and the staff.
- Refer staff members to the appropriate supervisor or Team Leader for follow up
or disciplinary action as necessary.
- Conduct regular audits
- Perform special projects as assigned.
- Complete a Annual Report offering suggestions for improvement
- Prepare for, attend, and participate in meetings pertaining to operations.
- Meet with the Hospitality Manager on a regular basis and keep them informed of any problems, situations, etc
- The main purpose of the Operations controller is plan, budget and oversee production activities
- An operation assistant has to contribute in increasing team efficiency by giving support both operationally and administratively.
- He or she will have to make innovations for the creation of company procedures and policies as a means for improving company practice, work and organizational structure
- The operations assistant may also be tasked with keeping copies of company policies and procedures.
- He or she will have to assist and coordinate regarding company meetings and events.
- He or she will have to do a lot of duties such as scheduling, invitation, reservation and preparation of guest accommodations and the distribution and preparation of meetings.
- The operations assistant may have to create standard operating procedures and establish spreadsheets and databases for the company.
- He or she should perform the tasks assigned to him in his capacity as an operations analyst by his superior officer.
- Act has a Brand Ambassador for the business
Key Indicators:
- Time accuracy
- Ability to work under pressure
- Assistant operations managers must understand their company''s policies and mission
Key Competencies:
Knowledge:
- Accurate reporting is cardinal in this position.
- Maintain the logs and prepare weekly reports for the Management team.
- Work with the management team to develop and evaluate standards for operations.
Qualifications:
- Matric compulsory, Degree or relevant qualifications
Experience:
- Atleast over 5years of experience in a leading environment
Skills & Attributes:
- Attention to detail.
- Ability to work effectively with all personality types.
- Problem Solving
- Honesty &Integrity
- Meet deadlines
- Regular attendance
- Confident
- Effective communication
- Motivated
