Office & UK Lettings Coordinator

Recruiter:

Greys Personnel

Job Ref:

PE001333/M

Date posted:

Monday, July 14, 2025

Location:

Capetown, South Africa

Salary:

Monthly

SUMMARY:
Our client is seeking an Office & UK Lettings Coordinator for their team in Cape Town, based in their office.

POSITION INFO:
Our client is seeking an Office & UK Lettings Coordinator for their team in Cape Town, based in their office.

Location: Cape Town

Times:

Monday to Friday 9am – 6pm SAST (when we’re on BST),
10am-7pm SAST (when we’re on GMT)
1 in 3 Saturdays 9.30am to 5pm SAST (additional pay)

Requirements:

UK Lettings experience is a MUST
Office-based work in CPT
Ability to work UK based hours
Excellent communication skills
Unwavering attention to detail
Focused on customer experience
Ability to respond quickly to urgent requests
Proven time management and prioritising skills; being able to balance many different demands and priorities at once
Positive attitude
Calm and unflappable approach
Able to work with people at all levels and provide upward feedback

About:
Lettings Administration

Full administrative support for the Lettings Director, who is UK-based
Quality control of all administrative processes across the Lettings team
Prepare accurate correspondence for valuations, offers, instructions, and move-ins when necessary
Create and manage marketing materials for new and existing properties
Maintain the company database at all times
Liaise with contractors and suppliers, and process invoices
Property Management Cover

Tenancy Management

Responsible for the renewal process for a portfolio of properties. This includes liaising with the Lettings Director regarding the current lettings market, negotiating with landlords and tenants, and administering the correct legal documentation.
Ensuring all necessary compliance documentation for a tenancy remains valid at renewal.
Keeping the relevant Lettings Director updated regarding renewals regularly.
Responsible for accepting and processing notices from tenants, informing the landlord and initiating the end of tenancy process.
Serving necessary notices to end tenancies, including Section 21 notices
Oversee the checkout arrangements and deposit releases for non-managed properties
Monthly reporting on renewals and ends of tenancies
Assisting with any queries from landlords or tenants arising during the tenancy and any queries from the Lettings Team, Property Management and Lettings Accounts

Office Coordination

Oversee the day-to-day running of the Offices both in the UK and SA
Be a go-to person for general support across the business, assisting with admin and logistics where needed
Manage office supplies, meeting rooms, and contractor visits
Answering and directing telephone calls

Salary:
Market-related salary
UK Bank Holidays, Holiday accrual scheme and medical aid contribution

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