Operations Consultant (Department of Health) x2

Contract type:

• Permanent

Inherent requirements:

• Matric
• Good communication skills (both written & verbal)
• Excellent interpersonal skills
• Working knowledge of business practices (policies, processes and systems)
• Proficient in Microsoft Office (advances Excell skills)

Preferred requirements and skills:

• Experience in retail or call centre environment training
• Relationship building and people skills

• Provide full operational service to staff in relation to administrative tasks received from hospitals or clinics and manage the complete process from beginning to end
• Provide switchboard relief for the Receptionist until they arrive for their shift
• Check the on-call report and respond to vacancies created
• Place on call staff into vacancies created
• Update all staff details and status on NIMS
• Update all staff availability on NIMS and MedZone
• Fill shifts received as soon as the client has made the request
• Confirm booked shifts with the relevant staff
• Email the client to inform them of staff members you have recruited to fill vacant positions
• Manage all shifts cancellations by sourcing replacements as soon as possible
• Notify the client of any cancellaltions and the replacements of their initial candidates
• Manage all client complaints which have been lodged
• Follow up on the clients on the calibre of candiates we have supplied them with
• Nominations on the Nursing Information Management System (NIMS)
• Loading of staff on NIMS from MedZone
• Secure shifts through nomination process on NIMS
• Conduct service calls
• Reconfirm staff for shifts booked (PL2)
• SANC registration verification and capture of new receipt number

Character traits:

• Passion for working with people
• Ability to problem solve
• Ability to work under pressure
• Attention to detail
• Organized
• Professional
• Confident

Working hours:

6h30 to 18h30

Salary:

To be discussed

Benefits:

As per company benefits

Interviewing process:

Panel interview

Reporting to:

Operations Supervisor