Operations Manager

Employ Africa is looking for an Operations Manager to join our busy team 

Duties and Responsibilities

Responsible for implementing business strategy and ensuring the achievement of business objectives.

Contribute operations information and recommendations to strategic plans and reviews.

Collaborate with the COO to assist with the development of actionable strategies and plans to ensure alignment with business objectives.

Work closely with the senior management team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems, and company policies.

Hold employees accountable for adhering to company policies, procedures, and guidelines.

Analyse and improve workflow, employee space requirements, equipment layout, etc and implement changes.

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures that comply with legal regulations.

Responsible for collaborating with the group CEO / COO to develop and drive the business automation strategy.

Responsible for managing HR functions within the business.

Oversee the implementation of employee wellness and social event initiatives to improve culture and team cohesion.

Responsible for overseeing Training and Development within the business.

Evaluate technology risks to develop a network disaster recovery plan and backup procedures.

Work with Business Unit Managers to identify and implement automation initiatives.

Responsible for overseeing quality assurance and compliance

Update and maintain ISO 9001 and 27001 documentation, in conjunction with the COO to ensure ongoing certification.

Manage annual ISO audits with the third-party vendor / accredited body.

Responsible for setting and overseeing the management of the shared services budget.

Prepare shared services budget in conjunction with Finance Manager and present to the exec team for approval.

Implement and drive business unit KPIs and objectives to ensure optimal productivity.

Provide BUM’s and shared services employees with the resources required to successfully deliver on their KPIs.

Provide mentorship where mentorship is required.

Responsible for monitoring employee engagement and driving employee engagement initiatives.

Identify employee engagement issues and create a strategy with initiatives to address these issues.

Implement employee engagement initiatives and monitor progress.

Assist with building a highly inclusive culture that ensures team members thrive.

Candidates should have a good background knowledge of:-

Working across the African continent with Contracts, Exchange rates, Clients etc

ISO 9001 and 27001

POPI and GDPR