Operations Manager (office automation industry)

Job Position: Operations Manager (office automation industry)

Location: Johannesburg and Durban

Ref: 3894

Salary: KZN = R35 000 to R45 000 per month commensurate with experience and qualification

JHB = R45 000 to R60 000 per month commensurate with experience and qualification

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Qualifications / Requirements:

• Bachelors Degree in Operations Management or related field
• Minimum of 5 years experience in management, operations and leadership
• Understanding of general finance and budgeting
• Ability to build consensus and relationships amongst Managers, Partners and employees
• Excellent communication skills
• Excellent organizational and planning skills
• Ability to successfully manage several different projects simultaneously
• Assertive and strong personality
• Business minded, hardworking, honest, driven and works extremely well under pressure

Key Performance Areas:

• Manage and direct the day to day operations of the technical department
• Assist in developing and updating standard operating procedures to ensure the efficient and effective running of the technical team
• Work closely with the Technical Director, Technical Manager and Security Manager
• Oversee the effective running of customer service, installations and the warehouse
• Build strong relationships by addressing customer issues and complaints in a timely manner
• Develop, implement and review operational policies and procedures
• Identify and address problems and opportunities for the company
• Provide operational support and guidance to staff
• Assist in employee appraisals, promotions, compensation and termination based on the performance review
• Assist in developing operating and capital budgets
• Monitor and control expense according to allotted budget
• Assist in interviewing, recruiting and training candidates
• Maintain accurate and clear documentation for operational procedures and activities
• Ensue adherence to company policies and procedures
• Ensure team follows standard operating procedures for all operational functions
• Conduct regular meetings with team to discuss issues, concerns, updates etc.
• Support operational risk and audit process for the purpose of preventive maintenance
• Improving and building upon the current technical service team