Outbound Business Consultant (Healthtech Industry)

SUMMARY:
Ambitious? If you’re a driven, success-oriented professional with a positive outlook, you’re in the right place! Join a leading healthtech company where you’ll play a vital role in client onboarding and build strong partnerships with healthcare providers, ensuring continued success for all involved.

POSITION INFO:
In this pivotal role, you will onboard and maintain larger mass market clients, ensuring an exceptional end-to-end client experience while continuously consulting them to identify up-sell opportunities and becoming their trusted business advisor.

Duties will include:

• Delivering a seamless end-to-end client experience through strong relationship building, high-value engagements, and strategic consultation
• Taking full ownership of the assigned client base, including onboarding, product training, and ongoing client success across multiple channels (in-person, telephonic, digital)
• Analysing client data to enhance product usage, drive change management, and identify opportunities for growth and retention
• Recording detailed CRM notes and all client queries on the SD+ platform
• Collaborating with New Business Consultants to ensure regional growth, profitable conversion, and long-term client satisfaction

• National Senior Certificate (Matric); a relevant tertiary qualification is preferred
• 5+ years’ client service experience in both the healthcare and information technology sectors
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• Sound knowledge of the South African private medical industry and medical practices is highly advantageous
• Proficiency in English; strong communication, negotiation, and change management skills essential
• Demonstrated ability to self-manage, plan effectively, and collaborate within a high-performance team