Outbound Sales Agents - US Campaign

Location: Capetown, South Africa
Recruiter: Staffing Direct
Job Ref: CPT000648/VL
Summary: Closely work with the outside sales team and internal departments to resolve all open disputes with customers



Job Description


Reports to :

Assistant Manager


Essential Functions :

Excellent communication and phone skills, with an ability to think and react to situations confidently

Demonstrate ability to identify opportunities, develop account strategies, and negotiate creative solutions

Appropriately communicate brand and corporate position, foster and maintain excellent customer relationships and build rapport in every customer contact via telephony or written correspondence

Able to create a need and emphasize product / service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and / or reports for existing customers utilizing web based tools or proprietary software experience in sales and client account management is a must, Sales and marketing experience in the sports and entertainment industry is preferred

Must be assertive, persistent, and result-oriented, ability to work in a team environment and adhere to department guidelines

Knowledgeable in Microsoft Word, Excel and Power Point

Able to work non-traditional hours including weekends and holidays as needed

Highly familiar with US culture and traditions


Key Responsibilities :

Make outgoing calls each day to prospective clients to sell premium services

Achieve and exceed predetermined sales goals and objectives reports

Proactively research, solicit, and follow-up on sales leads

Review, contact and qualify marketing - generated leads, manage inbound sales requests received via web, e-mail and phone

Research targeted leads and accounts to identify decision makers, understand need and service / buying cycles, and enable effective sales follow-up

Cold-call prospects generated from internal marketing programs or accounts identified for Inside Sales coverage, investigates the background of prospects through internet research and use of internal tools

Prepares the approach to contacting the prospect based on information gathered through research

Establishes the element of connection with the prospect through avenues of personal business and sales

Determines specific needs through probing questions and offers potential avenues for solutions based on the needs

Assist with the management of sales database and administrative duties

Handle additional duties as assigned

Gains acceptance to provide contact information through e-mail for future opportunities to connect on fulfilling business requirements

Documents an account of all discussions in the tool for historical record with the intent of portfolio building

Escalates items of relevance impacting Customer Service to the Operations team for follow-up and closure

Drive revenue growth and increase market share through business partnerships and collaboration

Ability to nabigate internal websites to provide customers with pricing, promotions and service information within their respective service area while providing detailed factual information and advice

Regularly update own knowledge of new products, procedures and organizational changes, etc... to address customer queries promptly

Negotiate pricing programs with new clients to gain consisten revenue flow while protecting profitale margin

Closely work with the outside sales team and internal departments to resolve all open disputes with customers


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