Platform Support Engineer

SUMMARY:
Our client is seeking a highly skilled Unified Communications & Collaboration (UCC) Platform Support Engineer to join their client’s team. The ideal candidate will have extensive experience in provisioning and managing UCC services, with deep expertise in SIP Trunking (Ribbon or Acme), HPBX, MPBX, and related UCC products. This role requires a hands-on Engineer proficient in NetAxis, BroadWorks (Hosted PBX), Yealink, Polycom, and other industry-standard platforms.

POSITION INFO:
Required Skills & Experience:

• Bachelor’s Degree/National Diploma in IT or a related field.
• 6+ years of UCC provisioning experience, including SIP Trunking (Ribbon/Acme), Hunt Lines, and HPBX.
• Strong expertise in NetAxis, BroadWorks (Hosted PBX), Yealink, and Polycom.
• Proven ability to mentor Junior Engineers.
• Valid CCNA Certification.
• Ribbon SBC, BroadWorks, WebEx, and CallCabinet Certifications preferred.
• Experience with AudioCodes and other UCC technologies.

• Provisioning & Management:
  • Fulfill UCC orders, including SIP trunks, HPBX, MPBX, Contact Centre, Webex, Operator Connect, MS Teams, Direct Connect, Call Recording, Hunt Lines, and Mobile Number Porting (MNP).
  • Manage the setup and discontinuation of UCC services, ensuring seamless operations with minimal downtime.
• Technical Expertise:
  • Configure and manage SIP trunks, Hunt Lines, HPBX, and other UCC products.
  • Utilize NetAxis self-care portal, APIO, and BroadWorks for efficient service delivery.
  • Configure and troubleshoot Yealink and Polycom phones for UCC platforms.
• Collaboration & Mentorship:
  • Work with cross-functional teams to integrate UCC services with business systems.
  • Mentor Junior Engineers, fostering a collaborative learning environment.
• Certifications & Compliance:
  • Apply knowledge from certifications such as CCNA, Ribbon SBC, BroadWorks, WebEx, and CallCabinet training.
  • Ensure compliance with industry standards and best practices.
• Troubleshooting & Support:
  • Provide advanced troubleshooting for UCC services, ensuring high availability.
  • Diagnose and resolve complex issues using AudioCodes and other relevant tools.