Post Office Operations Clerk

SUMMARY:
The Post Office Operations Clerk is responsible for overseeing the administrative and logistical coordination of all postal items related to the company’s internal and external operations. This includes managing bulk mailings, tracking deliveries, preparing documentation, and ensuring that customer orders and documents are posted, received, and recorded accurately and on time.

POSITION INFO:
JOB TITLE: Post Office Operations Clerk
AREA: Rosebank, Johannesburg
INDUSTRY: Postal / Courier / Logistics (Call Center Support Operations)
Salary / CTC: R6 000 – R8 500 (Depending on qualifications and experience)
Report to: Operations Manager / Distribution Supervisor
Type: Full-Time

Key Responsibilities:

• Handle all incoming and outgoing post for the company.
• Sort, package, and label postal items accurately for dispatch.
• Coordinate bulk mail and courier shipments with the South African Post Office and third-party services.
• Ensure daily logging, filing, and updating of dispatch records and tracking systems.
• Process postage payments, maintain postage balances, and reconcile postal usage.
• Liaise with the sales and admin teams for dispatch needs and customer delivery statuses.
• Track and trace posted items and escalate delays or lost parcels where necessary.
• Provide weekly reports on postal volumes and delivery timelines.
• Assist with inventory of packaging materials and request stock replenishment as needed.
• Ensure compliance with postal regulations and internal dispatch procedures.

• Matric (Grade 12)
• Post office or dispatch training (advantageous)

• Excellent organisational and administrative skills
• Proficient in Microsoft Office, especially Excel and Outlook
• Knowledge of postal and courier tracking systems
• Clear verbal and written communication
• High attention to detail

• 1–2 years in post office operations, logistics, or general dispatch role
• Experience working with the South African Post Office or courier companies (advantageous)

• Reliable and punctual
• Deadline-driven and proactive
• Able to handle repetitive tasks with precision
• Team-oriented with good interpersonal skills
• Able to thrive in a high-pressure, fast-paced environment

• Office-based in Rosebank
• Monday to Friday, 08:00 AM – 05:00 PM
• Occasional overtime depending on dispatch volume