SUMMARY:
Junior Pre-Sales Analyst | Voice, AI & Microsoft Teams
Location - Johannesburg (Remote - WFH) Company: A Microsoft Teams-first UCaaS, CPaaS & CX ProviderAre you early in your tech career and excited about the future of cloud communications and AI? SCB Global is looking for a
Junior Pre-Sales Analyst to support the Sales and Solutions Engineering team.
This is a fantastic opportunity to grow your technical and commercial skills with a
global telecoms innovator, working on projects involving
Microsoft Teams,
Conversational AI, and
Virtual Agents. You’ll receive hands-on experience, mentorship from industry experts, and exposure to enterprise-grade solutions — all in a fully remote, supportive environment.
POSITION INFO:
Responsibilities:
- Help translate client needs into smart UCaaS/CPaaS solutions using Microsoft Teams and AI tools.
- Assist in preparing technical documentation, presentations, and solution demos.
- Support proposal, tender, and RFP/RFI processes across multiple projects.
- Work closely with commercial, sales, and technical teams to deliver high-quality solutions.
- Stay informed on emerging technologies such as Microsoft Copilot and Conversational AI.
- Ensure that proposed solutions are realistic and aligned with delivery teams.
Requirements:
- Microsoft Teams certification (e.g., MS-700, MS-720) or working towards one.
- Understanding of SIP Trunking, Teams Phone System, or Voice solutions.
- Knowledge of cloud platforms like Twilio, Genesys, or Five9.
- Strong communication and organisational skills.
- Ability to work remotely with your own reliable internet and a professional home setup.
Beneficial:
- Exposure to pre-sales, technical support, or customer-facing solution roles.
- Familiarity with quoting tools or CRMs (e.g., Zoho, Salesforce).
- A genuine interest in Conversational AI, Copilot, or AI-enhanced customer experience.
On offer:
- Work with global teams and cutting-edge technology.
- Learn from experienced mentors in the voice and AI space.
- Gain valuable commercial, technical, and customer-facing experience.
- Enjoy a flexible, remote work setup and a collaborative team culture.
