Pre-Sales Analyst

SUMMARY:

Junior Pre-Sales Analyst | Voice, AI & Microsoft Teams

POSITION INFO:

Responsibilities:

• Help translate client needs into smart UCaaS/CPaaS solutions using Microsoft Teams and AI tools.
• Assist in preparing technical documentation, presentations, and solution demos.
• Support proposal, tender, and RFP/RFI processes across multiple projects.
• Work closely with commercial, sales, and technical teams to deliver high-quality solutions.
• Stay informed on emerging technologies such as Microsoft Copilot and Conversational AI.
• Ensure that proposed solutions are realistic and aligned with delivery teams.

Requirements:

• Microsoft Teams certification (e.g., MS-700, MS-720) or working towards one.
• Understanding of SIP Trunking, Teams Phone System, or Voice solutions.
• Knowledge of cloud platforms like Twilio, Genesys, or Five9.
• Strong communication and organisational skills.
• Ability to work remotely with your own reliable internet and a professional home setup.

Beneficial:

• Exposure to pre-sales, technical support, or customer-facing solution roles.
• Familiarity with quoting tools or CRMs (e.g., Zoho, Salesforce).
• A genuine interest in Conversational AI, Copilot, or AI-enhanced customer experience.

On offer:

• Work with global teams and cutting-edge technology.
• Learn from experienced mentors in the voice and AI space.
• Gain valuable commercial, technical, and customer-facing experience.
• Enjoy a flexible, remote work setup and a collaborative team culture.