Education and Minimum Requirements:
- FAIS recognised qualifications i.e. relevant business-related tertiary
- Meets FAIS intermediary services and FAIS advice requirements (under
supervision).
Competencies:
- 5-7 Years Personal and Business Banking
Relevant FAIS qualification with FAIS experience and operates without
supervision for intermediary services.
- Operates under supervision or advice.
Previous experience within a physical, virtual or voice branch environment
with a good understanding of bank processes, policies and products.
Behavioral Competencies:
Examining Information, Adopting Practical Approaches, Articulating
Information, Showing Composure, Team Working, Managing Tasks, Taking Action,
Upholding Standards, Understanding People, Valuing Individuals, Seizing
Opportunities, Inviting Feedback, Following Procedures, Resolving Conflict,
Developing Expertise, Meeting Timescales, Providing Insights, Making
Decisions, Documenting Facts, Interacting with People
Technical Competencies:
Commercial Acumen, Credit, Data Analysis, Advice
Additional Job Dimensions:
Accountability for problem-solving
Accountability for the planning of activities
Discretion allowed for decision-making.
Responsibilities:
- Determine customer requirements.
- Respond to service requests (including account opening).
- Lending support, risk management and legislative compliance.
- Drive demand generation opportunities
- Information collation, analysis and reporting
- Work in self-managed teams
- Successful delivery of outputs would be measured as follows
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